The Patient Access Trainer champions the onboarding, continuous development, and performance optimization of Seattle Children's Hospital (SCH) scheduling and registration staff. Acting as both a learning architect and an engaging facilitator, this role designs, delivers, and evaluates comprehensive training programs that empower staff to provide Excellent Customer Service to patients and families. By aligning instructional strategies with SCH strategic goals, this position ensures team members achieve operational competency during onboarding, ultimately fostering long-term confidence, reducing staff burnout, and decreasing turnover.
Required Education and Experience
Bachelor's degree in Education, Instructional Design, Communications, Healthcare Administration, or a related field
3 to 5 years of experience in a healthcare setting, contact center, or corporate training capacity, with a demonstrated background in both curriculum design and classroom facilitation.
An equivalent combination of education and highly relevant experience may be considered.
Required Credentials
Epic Principal Trainer in Cadence within 12 months of hire
Preferred
Epic Principal Trainer (PT), Prelude, or Cadence Certifications
Industry-standard instructional design credentials (CPTD, CCMP, etc.)
Experience managing training paths within a Learning Management System (LMS)
Previous experience training in a pediatric healthcare setting or a high-volume healthcare contact center.
Compensation Range
$80,715.00 - $121,073.00 per year
Salary Information
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
Disclaimer for Out of State Applicants
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.
Benefits Information
Seattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.
About Us
Hope. Care. Cure. These three simple words capture what we do at Seattle Children's - to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho - the largest region of any children's hospital in the country.
U.S. News & World Report consistently ranks Seattle Children's among the nation's best children's hospitals. For more than a decade, Seattle Children's has been nationally recognized in key specialty areas. We are honored to be one of the nation's very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it's delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
Our Commitment
Seattle Children's welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.
Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.