Patient Access Training Specialist

Patient Access Training Specialist

Hourly Pay Range: $24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position: Patient Access Training Specialist

Location: SRO Corporate Center Warrenville4201 Winfield Road

Full Time: 8:00 am- 4:30 pm with some flexibility.

Required Travel: EEH, NCH, Skokie (rare)

What you will do:

Training Program Development-Create comprehensive training materials, including presentations, manuals, e-learning modules, and simulations, tailored to the needs of the call center. Develop curriculum for new hire orientation, technical skill enhancement, customer service techniques, and compliance requirements.

Customize Training Programs-Adjust and personalize training content based on specific team needs, product updates, or identified knowledge gaps. Continuously improve and update training programs to reflect changes in company policies, procedures, and industry trends.

Incorporate Adult Learning Principles-Use instructional design best practices and adult learning methodologies to create engaging and effective learning experiences. Develop interactive and scenario-based training modules that encourage active participation and real-world application of skills.

Conduct In-Person and Virtual Training Sessions-Lead classroom and remote training sessions for new hires and existing staff, ensuring all learning objectives are met. Use a variety of instructional techniques, including role-playing, hands-on activities, and demonstrations to enhance the learning experience.

Facilitate Onboarding for New Hires-Guide new customer service representatives through the onboarding process, ensuring they are fully trained on company systems, protocols, and customer service best practices. Provide support and mentorship during the first few weeks of employment to ensure a smooth transition into the team.

What you will need:

Education: Associate's Degree or 2 years relevant experience

Experience: 2 Years Quality Assurance or training experience.

Experience in contact center training and quality assurance and analysis programs.

Exceptional written and verbal communication skills

A strong understanding of the contact center environment and the role Quality Assurance plays in the attraction, retention, and performance of high-quality employee talent.

Technical skills and proficiency in the use of various presentation and analytical tools necessary for the creation of visually and verbally engaging content.

Knowledge of Training and Quality Assurance tools: Knowledge management, data, text or speech analytics, LMS, and other authoring and analytics tools.

Benefits (For full time or part time positions):

Career Pathways to Promote Professional Growth and Development

Various Medical, Dental, Pet and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.