Analysis Skills, Billing, Communication Skills, Customer Support/Service, Data Entry, Demographics, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Documentation, Durable Medical Equipment, Health Insurance, High School Diploma, Interpersonal Skills, Life Insurance, Medical Records, Multitasking, Organizational Skills, Patient Admissions, Patient Care Authorizations, Patient Charts, Retail Sales, Sales, Team Player, Telephone Skills, Vision Plan
Job Title: Patient Account Analyst
Job Type: Full-time (Monday-Friday, 8:00 AM - 5:00 PM)
Qualifications:
- High School diploma required
- Proficient in data entry, counter sales, and dealing with the public.
- Strong understanding of healthcare systems, insurance, and community resources.
Job Summary:
Discover a rewarding career at Arcare. Responsible for retail sales, assisting patients with supply refills, order intake, data entry, answering phones, coordinating deliveries, and insurance verification. Must be self-directed, able to multi-task, pay close attention to detail and have excellent interpersonal / customer service skills.
Key Responsibilities:
- Gathers and verifies patients' current demographic information, including insurance treatment diagnosis, and authorizations and enters into the Brightree software and creates a sales order.
- Create delivery tickets/pick up tickets and give them to delivery technicians to set up deliver/pick up.
- Answers phone calls and assist clients calling with questions regarding invoices.
- Completes intake for hospital discharges, physician clinic orders, walk ins.
- Maintains working knowledge of equipment and supplies that we can provide and can answer general questions about the operation and use of an item.
- Maintains a working knowledge of what insurances will and will not pay for and can articulate that information to the customer, family, or physician.
- Answers phone with appropriate phone etiquette.
- Schedules deliveries with clients and delivery personnel.
- Performs all sales functions.
- Ensures that proper documentation is completed correctly before scanning to the patient chart.
- Organizes and maintains all client/patient records and DME files.
- Be willing and able to learn new software systems to streamline business.
- Other duties as assigned.
Skills & Attributes
- Strong organizational and communication skills.
- Ability to collaborate effectively across teams.
- A commitment to patient advocacy and compliance.
Company Paid Benefits:
- Health, dental, and vision insurance
- Paid time off (sick and vacation, up to 96 hours accrued annually)
- Eight (8) paid holidays
- One (1) floating holiday
- One (1) birthday holiday
- Life insurance
- Long-term disability
- Free Arcare clinic benefits for employees with Arcare health insurance
- Retirement plan (401(k) with company matching up to 200% of 4% after 1 year of employment)
- Additional supplemental and family coverage available
Application Assistance:
If you need assistance with the application process, please email humanresources@arcare.net.
Equal Opportunity Employer:
Arcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.