Position Patient Account Collector Fertility Claims
About our Client Our client is one of Southern California’s leading fertility centers, providing compassionate, state-of-the-art reproductive care for over 35 years. With multiple locations across Los Angeles, Orange County, and the Inland Empire, their board-certified physicians and clinical teams have helped thousands of individuals and couples build families through personalized treatment and advanced technology. Committed to innovation, inclusivity, and patient-centered care, our client remains a trusted leader in reproductive medicine and family-building care.
Position Overview We are seeking a dedicated and experienced patient account/self-pay collector to join our client's team. Your primary responsibility will be to follow up on unpaid patient fertility claim balances, ensuring a high level of patient-customer service throughout the process.
Key Responsibilities:
Provide excellent patient-customer service.
Make outbound calls to patients to collect open balances.
Notify customers with high balances and mail past-due notices.
Review and reconcile patient ledger and balances.
Follow up on the status of payments.
Itemize and print courtesy statements for patients.