Patient Account Representative (41-00)

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures

Non-exempt

$17.75

Job Summary:

Provides the highest level of customer service as patient’s single point of contact for resolution of outstanding balances relating to billing, insurance or payment of accounts.  Responds to all inquiries from patients and/or guarantors regarding account balances and insurance status. Reports appropriate accounts for bad debt review. Ensures collection compliances with the state of NM and LCDF policies and maintains stringent collection procedures

Core Competencies:

• Good communication skills; both verbal and written.
• Superior customer service skills, active listening and dealing with “difficult” people.
• Must have data entry and math skills.   
• Must possess ability to work effectively without direct supervision. 
• Ability to interpret policies and guidelines and make appropriate judgments where no clear precedent exits.
• Knowledge of all insurance payer billing procedures and requirements for all professional claim and technical claims forms, and ICD-10, CPT-4 and HCPC coding. 
• Basic knowledge of medical terminology.

Job Requirements:

• High school graduate or equivalent and/or completion of a medical terminology course.
• Two years of experience in medical billing, medical collections, and insurance reimbursement or customer service in a medical setting. 
• Ability to work in high stress environment

Benefits:

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
•  Long Term Disability
• Supplement Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement

41-00-503-03

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