Patient Account Representative (Ad268)

Title: Patient Account Representative

Location: NARA River House - 211 E Caruthers St, Portland OR, 97214

Schedule: Onsite, Full time, Mon-Fri, 8:00am-4:30pm

Wage Range: $22.00 - $25.00 hourly

If you are a motivated and dedicated Healthcare Administrator seeking an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA Northwest, you'll find a supportive work environment where every team member is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a meaningful difference.

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

We deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs-including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Patient Account Representative provides exceptional customer service by reviewing patient statements, addressing account concerns, explaining insurance benefits and payment options, and assisting patients in navigating their financial responsibilities. This position works closely with patients, billing staff, and healthcare teams to ensure account accuracy and timely resolution of issues.

What you will do:

• Answer a high volume of inbound patient calls with professionalism and care.
• Communicate with patients to clarify account balances, explain benefits and provide payment plan options.
• Review patient accounts for accuracy regarding insurance information, copay and/or deductible amounts, and any updates.
• Verify patient insurance eligibility, benefits, and coverage requirements including Medicaid, Medicare, Medicare Advantage, Sliding Fee Discount Program, and IHS eligibility.
• Work with Billing Specialists and Front Desk to resolve claim rejections or denials.
• Review patient balances and research missing information.
• Communicate effectively and professionally with patients, teammates and healthcare professionals and other staff.