Patient Account Representative II (Remote)

Knight Health Holdings LLC

Brentwood, TN(remote)

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JOB DETAILS

SKILLS

10-key (Tenkey) Numeric Keypad, Accounting, Accounts Receivable, Acute Care, Best Practices, Billing, Bookkeeping, Call Volume, Career Development, Cash Applications, Communication Skills, Credit and Collections, Customer Support/Service, Documentation, Epic Systems, Facebook, Fast Food, Financial Compliance, Health Informatics, Healthcare, Hospital, Insurance, Interpersonal Skills, Leadership, LinkedIn, Long-Term Care, Mail Processing, Medical Billing, Medical Terminology, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Operational Improvement, Patient Care, Payment Posting, Payroll Tax, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, RADIUS (Remote Authentication Dial-In User Service), Regulations, Regulatory Compliance, Retirement Plan, Root Cause Analysis, SED Text Editor, SSI, Team Lead/Manager, Technical Delivery, Time Management, Training/Teaching, Writing Skills

LOCATION

Brentwood, TN

POSTED

30+ days ago

Patient Account Representative II (Remote) at ScionHealth

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Empowering the Hands that Heal

Patient Account Representative II (Remote)

Brentwood, Tennessee

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Overview
Success profile
Culture
Responsibilities
Benefits

Overview

ScionHealth strives to provide quality-driven, patient-centered acute and post-acute hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, ScionHealth operates 79 hospital campuses in 25 states - 61 long-term acute care hospitals and 18 community hospital campuses and associated health systems.

Success Profile

What do you need to be successful at ScionHealth? Here are the top traits we're looking for:

Communicator
Creative
Deadline-oriented
Goal-oriented
Problem-solver
Strategic

Our Culture

Driven by quality: We believe that if we focus on delivering quality care, exceeding expectations related to customer service and supporting our people, our business results will follow.
We equip our hospitals and our people with the resources, technology and expertise they need to deliver the best possible care to patients.
We're always looking to find better ways to support caregivers by improving what we do, sharing best practices, and responding to the changing needs of our people and the patients they serve.

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Patient Account Representative II (Remote)

Brentwood, Tennessee

Facility ScionHealth Corporate Support Center

Req ID 554531 Post Date 04/21/2026 Category Administrative

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Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Patient Account Representative II supports the revenue cycle functions of hospital and/or physician practices through advanced responsibilities in billing, collections, cash posting, and customer service. The role involves financial documentation, compliance with payer requirements, and internal coordination across departments. Representatives at this level demonstrate leadership, train staff, and contribute to continuous improvement efforts.

Essential Functions

Accurately processes patient accounts through billing, collections, and payment posting.
Works complex A/R, claim rejections, edits, and follow-up tasks across systems.
Files appeals, reconsideration requests, and manages payer correspondence.
Identifies and reconciles overpayments and unidentified payments.
Coordinates with other departments to resolve billing, denial, or cash application issues.
Supports claim submission, including secondary billing as necessary.
Provides training to new or existing team members.
Assists in identifying process improvements to streamline operations and reduce denials or call volume.
Demonstrates initiative and leadership in daily responsibilities and projects.
Participates in A/R clean-up and revenue recovery initiatives.
Maintains required productivity and accuracy standards.

Knowledge/Skills/Abilities/Expectations

Strong verbal and written communication skills.
Ability to work independently and provide team leadership.
High level of customer service and interpersonal interaction.
Proficient in general accounting and bookkeeping.
Thorough understanding of billing regulations, medical terminology, and payer guidelines.
Proficient with Microsoft Office applications (Excel, Word, Outlook) and systems such as Epic and SSI (preferred).
Operates 10-key pad efficiently (for cash posting functions).
Able to analyze root causes of errors or delays to improve efficiency.
Demonstrates professionalism, ownership, and a commitment to quality.

Qualifications

Education

High School Diploma or GED Equivalent

Licenses/Certifications

Relevant licensure and practices obtained within timeframe required by facility policy

Experience

Two (2) years previous hospital and/or physician business office experience preferred

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Benefits

Career Development

We support growth and development for all our employees through various means and in programs designed to foster inclusion.

Healthcare

Your health is important to us. We offer a comprehensive benefits program and resources to support healthy lifestyles for you and your family.

Retirement Plan

Employees can contribute to their retirement with plans that allow for pre-tax or after-tax contributions through payroll deductions.

Paid Time Off

With paid holidays and unlimited PTO, you are encouraged to take the time you need to relax and recharge with family and friends.

Work-Life Balance

Work-life balance is not just a perk, it is encouraged. We believe that our employees work their best when they're allowed to be their best selves in and out of the office.

Miscellaneous Benefits

Whether you're looking for pet insurance, identity theft protection, or select discounts from hundreds of local and national merchants, we have a variety of benefits that help provide peace of mind.

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About the Company

Knight Health Holdings LLC

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