Patient Account Specialist - Corporate Office

LOCATION: Central Billing - Corporate Office

ADDRESS: 200 Gold Circle, Suite 120 Dakota Dunes, SD 57049

CLASSIFICATION: Non-Exempt Full-Time

REPORTS TO: Central Billing Manager

SUMMARY/OBJECTIVE:

Monitor accounts receivable for assigned payers. Process incoming checks and prepare deposit. Arrange payment plans for patients and offer financial assistance when applicable.

ESSENTIAL JOB DUTIES: (This list may not include all of the duties assigned.)

1. Process, post, and deposit incoming insurance and patient payments.
2. Maintain/update patient accounts with accurate patient demographic information as needed.
3. Make adjustments to patient accounts following established procedures.
4. Monitor and follow up on A/R pending reports for assigned payers on a monthly basis, investigate billing problems, and resolve documenting actions taken in the system.
5. Monitor, reconcile, and follow up on A/R credit balance reports for assigned payers on a monthly basis, documenting actions taken in the system.
6. Work with patients setting up payment plans and offering financial assistance when applicable.
7. Participate with other staff to follow up on accounts until no balance or turned over for collection.
8. Assist with coding and error resolution.
9. Assist with answering the telephone and provide information as requested.
10. Performs related work as required.

COMPETENCIES:

1. Customer/Client Focus
2. Problem Solving/Analysis
3. Time Management
4. Communication Proficiency
5. Teamwork Orientation

EDUCATION AND EXPERIENCE:

Required:

1. High School graduation or GED.
2. One year of billing experience in a health care organization.

Preferred:

1. Knowledge of medical terminology desirable.

2. Word processing and computer experience.

Job description is available upon request.