Patient Account Specialist

Job Title & Specialty Area: Patient Account Specialist

Department: Patient Fin Svcs

Location: Dallas, TX

Shift: M-F 8A-5P

Job Type: Remote

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

Responsible for performing routine patient accounting activities including billing, collections, payment posting, customer service, and credit balance resolution to support timely reimbursement and efficient revenue cycle operations. Ensures accounts are worked and within established timelines.

Responsibilities:

• Works assigned accounts to ensure timely follow-up and resolution.
• Performs billing, collections, payment posting, credit balance, or customer service functions based on assignment.
• Documents all account activity accurately and thoroughly.
• Follows established workflows, payer guidelines, and departmental standards.
• Identifies basic issues and escalates as appropriate.
• Participates in training and completes required education within established timelines.

WORK EXPERIENCE

• At least 2 years Healthcare revenue cycle, billing, collections, or related Required
• Strong knowledge with principal of insurance and revenue circle required
• Live chat experience preferred

EDUCATION

• Associates Degree Preferred
• High School diploma or GED required

LICENSES AND CERTIFICATIONS

• Pref Completion of all assigned HealthStream training - Time Frame: 1 Year

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits - How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.