Tidewater Physicians Multispecialty Group is actively seeking a Patient Account Specialist to work out of our Central Billing Office in Newport News. Tidewater Physicians Multispecialty Group (TPMG) is comprised of over 200 physicians and advanced practice clinicians and is the largest physician-owned groups in Tidewater. The schedule is full-time work hours, Monday through Friday. Position Summary
The Patient Account Specialist is responsible for maintaining the database of records to ensure smooth transaction for all financial processes including payment plans, pre-payment arrangements, charity, collections and bankruptcies.
Major Duties and Responsibilities
- Take incoming calls that are not worked by reception and assist patient.
- Must answer phone calls from patients and all TPMG emails only.
- Responsible for posting patient payments.
- Work with collection agencies, process incoming bankruptcy notices, creating and maintaining budget plans.
- Responsible for delinquent reports by creating, reviewing and submitting the report to your assigned location.
- Employee must review returned delinquent reports and process locations requirements.
- Responsible for posting collection checks from various collection agencies.
- Responsible for transferring patient credits on patient accounts.
- Employee will be responsible for correcting patient addresses in the system and ensure the patient receives an appropriate statement.
- Review and research accounts in the old practice management system.
- Responsible for sending patient to collections, once thorough research has been completed.
- Responsible for Delinquent/Bad Debt accounts.
- Responsible for creating spreadsheets in Excel – delinquent or collections accounts for the locations or Collection agencies.
- Responsible for uploading and transferring files to collection agencies.
- All other duties as requested by the Office.
Knowledge, Skills and Abilities - Knowledge of computer systems.
- Knowledge of medical billing procedures.
- Ability to work scheduled hours as defined in the job offer.
- Ability to read and understand oral and written instructions and follow written protocols.
- Ability to examine documents for accuracy and completeness.
- Ability to use office equipment (i.e. calculator, copier, fax, etc.).
- Ability to provide excellent customer service.
- Skill in presenting information in an organized manner.
- Skill in verbal and written communication.
- Skill in providing excellent customer service.
EDUCATION/TRAINING/REQUIREMENTS - COVID 19 Vaccination required.
- High School diploma/GED.
- Six to twelve months related experience/training.
PHYSICAL DEMANDS - Ability to stand and walk for periods of time.
- Ability to sit for extended periods of time.
- Ability to climb or balance for limited periods of time.
- Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
- Ability to grasp and hold up to 25 lbs.*
- Ability to hear normal voice level communications in person or through the telephone.
- Ability to speak clearly and understandably.
- Ability to smell.
SUCCESS FACTORS - Excellent Time Management/Organized
- Open Communication/Positive
- Goal Driven
- Excellent Customer Service
- Juggles Multiple Priorities
- Accuracy and Attention to Detail
- Accomplished in word processing and worksheet utilization
Come join the team! TPMG is an equal opportunity employer committed to a diverse and inclusive workforce.
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