Patient Account Specialist

Job Summary:

We are seeking an experienced and detail-oriented Patient Account Specialist to support physician billing and revenue cycle operations. This role is responsible for accurate and timely billing, collections, and account resolution, while ensuring compliance and excellent customer service.

Key Responsibilities:

• Manage physician billing processes, including claim submission, follow-up, and collections
• Resolve denials, rejections, and credit balances in a timely manner
• Analyze A/R trends and identify root causes to improve billing efficiency
• Communicate effectively with patients, payers, and internal departments
• Accurately document all account activity in the billing system
• Educate patients on insurance benefits and billing procedures
• Maintain strict confidentiality and comply with HIPAA regulations
• Follow company policies, procedures, and quality assurance standards
• Support a positive and service-focused environment
• Perform additional duties as assigned

Qualifications:

• High school diploma or equivalent required; college coursework a plus
• Minimum 3 years of physician billing experience
• Strong knowledge of CPT, HCPCS, and ICD-9 coding
• Familiarity with commercial and government payer billing guidelines
• Ability to handle full-cycle billing, including denials, appeals, and refunds
• Proficient in medical terminology and billing systems
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to work independently and collaboratively