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Skills
Accounts Receivableunmatched
Accounts Receivable Managementunmatched
Analysis Skillsunmatched
Billingunmatched
Communication Skillsunmatched
Credit and Collectionsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Health Planunmatched
Healthcareunmatched
Insuranceunmatched
Insurance Claimsunmatched
Managed Careunmatched
Medical Billingunmatched
Medical Codingunmatched
Organizational Skillsunmatched
Patient Educationunmatched
Physical Demandsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Reconciliationunmatched
Reimbursementunmatched
Time Managementunmatched
Writing Skillsunmatched
Description
Description:
JOB SUMMARY
The Patient Account Specialist is responsible for managing and maintaining patient accounts as assigned by the Accounts Receivable Manager. This position works closely with internal and external customers to resolve unpaid claims, insurance discrepancies, and patient balances through timely and accurate follow-up. The goal of this role is to maximize reimbursement, ensure correct insurance payments, and uphold the principles of the “Flawless Reimbursement” system.
RESPONSIBILITIES
Process patient payments, refunds, and account adjustments.
Identify and correct medical coding errors, data-entry mistakes, underpayments, and overpayments.
Assist patients with billing inquiries, insurance questions, and account discrepancies.
Communicate with patients via phone, email, or written correspondence regarding overdue balances & collections notifications.
Ensure accurate insurance payments, follow up on denied or incorrect claims, and resolve payer inaccuracies.
Perform billing and collection duties as needed to support the Accounts Receivable team.
Utilize Blue E accounts and other payer portals for verification and follow-up.
Counsel patients on insurance and billing matters, including pre-certification assistance.
CHARACTERISTICS
Exceptional verbal and written communication skills
Excellent analytical and problem-solving abilities
Strong time management and organizational skills
Highly detail-oriented
Outstanding customer service and patient support skills
Requirements:
QUALIFICATIONS
1–3 years of medical billing experience preferred
Experience working with the public and maintaining composure in fast-paced environments
Associate degree in a related field preferred
Strong knowledge of insurance and managed care plans
Understanding of billing and payment procedures for contractual and non-contractual payers
Clear and concise communication skills with a professional demeanor
Ability to read, comprehend, and follow written and verbal instructions
Ability to learn quickly and adapt to a busy healthcare setting