Patient Account Supervisor - Special Self Pay Team

Job Family:

Customer Service General

Travel Required:

Up to 10%

Clearance Required:

None

This role is 100% onsite - Monday through Friday. Candidates must live within 90 miles of the office in Birmingham, Alabama.

What You Will Do:

The Patient Account Supervisor -Special Self-Pay Team is responsible for overseeing the daily operations of mail processing and patient account support functions within the revenue cycle department. This position leads a team responsible for incoming mail distribution, patient billing inquiries, account resolution, document management, and customer service activities. The Supervisor ensures operational efficiency, regulatory compliance, quality standards, and exceptional service to patients while supporting hospital and managed services operations.

• Supervise, coach, and support staff responsible for mail processing, patient account services, and related administrative functions.
• Monitor daily workflows to ensure timely receipt, processing, distribution, and resolution of mail and patient account activities.
• Establish work priorities, assign responsibilities, and adjust staffing resources to meet operational demands.
• Develop and implement process improvements to increase efficiency, quality, and customer satisfaction.
• Monitor departmental productivity and performance metrics and provide regular feedback to team members.
• Oversee patient account support activities, including billing inquiries, account investigations, payment arrangements, and account maintenance
• Serve as an escalation resource for complex patient concerns, account disputes, and service recovery situations
• Provide monthly staff performance reviews
• Build and manage staff performance improvement plans.
• Provide at-the-elbow support to all Special Self-Pay team members

What You Will Need:

• Bachelor's Degree OR High School Diploma/GED AND 5+ Years of relevant experience in Patient Relations, Patient Access, Medical Billing, Collections or Customer Service
• 5+ Years of relevant work experience in Medical Billing, Patient Access, Patient Relations, Collections, Accounts Receivable or a related healthcare support role
• Minimum of 2+ of years of people management experience (Scheduling/Performance Reviews/Training or Coaching)

What Would Be Nice To Have:

• Bachelor's Degree
• Prior experience working in a hospital, physician office, or healthcare revenue cycle environment
• Familiarity with patient account systems, electronic health records, or billing software
• EPIC
• Strong verbal and written communication skills with the ability to explain account information clearly and professionally.

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.