Patient Account Tech I (Customer Service)

GENERAL SUMMARY The Patient Account Technician provides support necessary to facilitate the revenue cycle process which may include, but is not limited to: patient registration, insurance verification, collection of co-payments, obtaining authorizations, third party follow-up, and billing inquiry functions. Duties may include clerical support for department. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to department leadership. ESSENTIAL DUTIES AND RESPONSIBILITIES Accurately bills, collects and maintains patient accounts. Communicates with patients, payers, vendors, hospital departments, and outside parties in relation to patient accounts. Greets, instructs, directs and assists visitors to the department. Supports the department as needed to ensure services performed positively affect the revenue cycle process. Performs other duties as assigned. LICENSES AND/OR CERTIFICATIONS required. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Position requires a high school diploma or equivalent. Minimum of six months customer service and/or document imaging experience acquired in a hospital patient account, physician office or medical services organization required. Must be familiar with third party insurance follow-up, cash application, billing processes and credit resolution processes. Proficiency in computer keyboarding skills required. Ability to relate well with the public. Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation. WORKING CONDITIONS Normal office environment with little exposure to excessive noise, dust, temperature and the like. PHYSICAL REQUIREMENTS Click here to view physical requirements.