Fieldglass Comments Section (Required)
Include a concise snapshot covering:
Candidate Location: City and state (mandatory).
Candidate Status: If listed as Present, explain reason for seeking a new role, current end date, and availability.
Onsite Requirements: Confirm understanding and acceptance.
Skill Alignment: How does the candidate meet role requirements.
Availability: Notice period or earliest start date.
Prior Experience: If applicable.
Planned Time Off: Any pre-approved or requested time away.
Avoid candidates who have frequent job changes or have been unemployed for more than three months.
Assignment Information (Torrance)
Medical Enterprise:
If Medical Enterprise:
Department: Torrance BCO Ortho Cl
Cost Center: 1776-7813
PCC/RMG #:23142; 23141; 23140; 23139; 23138; 23137; 23136; 23135
Address where the work will be performed: 2990 Lomita Blvd., suite B, Torrance, CA 90505
Work setup (remote, onsite, hybrid): 100 %Onsite
If remote, will provide equipment N/A
Job Title: Support Coordinator
Number of openings: 3
Target start date: 4/8/2026 (training will be done at our El Segundo, Arcadia or HC2 locations) - Torrance start date 5/4/2026
Duration of assignment: 13 Weeks, possible extension no guarantees
Work hours: 7:30am - 5pm
Dress code: Business casual
Parking/Cost: Free onsite
Interview Process (phone, video, in-person, etc.) - 1 Video/ TEAMS
What is the required levels experience, education 1 to 2 years of healthcare experience / customer service experience, hig
Job Description
Support Coordinator I serve as an entry level coordinator. The position provides strong customer service and performs administrative support for patients resulting in optimum patient satisfaction and clinic operation.
Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services.
Participate in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, heavy phone answering, clinic/procedure scheduling, encounter registration, and referrals management.
Performs other duties as assigned.
What are the must-Haves (35)
Front Desk experience, Customer service experience
12%2B years of healthcare scheduling, patient access, or front office experience preferred
Healthcare or medical office scheduling experience
Strong customer service and patient communication skills
Experience working in EMR/EHR systems
Ability to multitask in a fast-paced clinic environment
Clean-cut, professional appearance
Nice-to-Haves (35)
Orthopedics or specialty clinic experience
Insurance verification or referrals knowledge
Bilingual (Spanish preferred)
Prior access center or patient navigation experience
Required Experience / Education
High school diploma or equivalent required
Sell Messages (to attract candidates)
Opportunity to join a reputable healthcare system supporting Orthopedics specialty care
Stable onsite schedule with a collaborative clinic team
Great entry point into Keck/ healthcare operations
Direct impact on improving patient access and experience
Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.
Background Checks
Social Security Trace confirm 7 years worked and lived, as found by SSN trace
County Criminal (Felony & Misdemeanor) 7 years
Federal Criminal 7 years
National Criminal Search (Widescreen Plus)
National Sex Offender Registry
State Healthcare Sanctions
OIG/SAM (Office of Inspector General/System for Award Management)
Education
Provide proof of High School diploma or equivalent (GED)
Employment
List 3 previous employers; at least 2 must be verified
Other Required Documents
HIPAA training acknowledgment
Application form
Temporary Worker Agreement
Harassment & Discrimination pamphlet
Medical and Immunization Requirements (All items are billable EXCEPT for the Drug Screen)
Immunity Documentation (Bloodwork or Vaccination Records)
Provide documentation/titers OR vaccine records for:
MMR (Measles, Mumps, Rubella): 2 shots
Varicella (Chickenpox): 2 shots
Hepatitis B: 3 shots
Must be fully vaccinated for MMR and Varicella.
Hepatitis B Vaccination
May be declined (no exemption form required), but declination form must be on file (supplier can provide).
Tuberculosis (TB) Test
Must be completed yearly.
Documentation must show:
Date of test.
Result was read within 2448 hours.
For positive history: submit chest x-ray results.
Drug Screening 9 Panel, No THC (effective May 20, 2024)
Required substance screening for:
Amphetamines
Barbiturates
Benzodiazepines
Cocaine metabolite
Opiates (Codeine, Morphine, Hydrocodone, Hydromorphone)
Oxycodone
Phencyclidine
Methadone
Propoxyphene
Influenza Vaccine (Current Season)
Required November 1st May 30th.
Not needed if starting between May 1st and September 1st (recommended to get vaccine after September 1st).
Facility accepts signed personal/medical exemption form. If Declining Vaccine, A Mask Is Required.
COVID-19 Vaccination
Not required but strongly recommended.
Fair Chance Employment
Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act