Description:
Assignment Information
Department: OC Support Services
Cost Center: 1733-8523
PCC/RMG #: 23362
Address where the work is being performed 300 Old Newport Blvd. Newport Beach, CA 92663
Will this position be virtual/remote, onsite, hybrid onsite
Job Title: Support Coordinator I
Number of needs: 1
Target start date: ASAP
Duration of Assignment: 13 Weeks
Work hours: 8:30 am to 5 pm
Dress code: Business Casual or Black Scrubs
Parking/Cost: Onsite
Education Requirement: High School or equivalent, BA Preferred
Job Description:
Clerical:
Demonstrates accuracy and thoroughness in entering information into computer systems.
Provides medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures.
Schedules patients evaluations, clinic appointments and at the request of the physician. This includes but not limited to laboratories, diagnostic testing, and consultations as needed.
Fulfills other department scheduling functions per department procedures and protocols.
Reviews master schedule and anticipates requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience including but not limited to sending letters of medical necessity.
Assists with clerical and scheduling needs including filing and collection of supporting documentation for billing.
Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.
Patient Customer Service:
Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel.
Greet patients in a courteous and professional manner.
Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience.
Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments.
Gathers all documentation pertaining to patient\'s insurance benefits and alternative funding sources as needed.
Assist in preparation of estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances.
Coordinates and gathers patient information/ needs for the physicians, nurses, lab, etc.
Communicates between patient and caregivers on missing documentation needed by the clinical or administrative staff, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient.
Adheres to policies aimed to protect patient confidentiality.
Teamwork/Collaboration:
Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times.
Keeps abreast of changes within the USC healthcare system.
Work collaboratively as departments liaison/representation between the department and other hospital and physicians Staff.
Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
Excellent phone and interpersonal skills.
Excellent verbal and written communication skills.
Detail-oriented and able to manage multiple tasks simultaneously.
Possesses ability to work independently and in a team setting.
Proficient skills and knowledge in computer, Microsoft Office and applicable software used in the department.
Takes initiative, deals effectively with constant change, and willingly accepts responsibility.
Other:
Support Clinic Manager with quality assurance, patient flow, data collection, and projects, as needed.
Participate in audit and correction when needed
Participate in department specific project, audit, quality/process improvement efforts.
Performs other duties as assigned.
Medical Enterprise Non-Clinical Onboarding
Background, Education, and Employment Verification
Background Checks
Social Security Trace confirm 7 years worked and lived, as found by SSN trace
County Criminal (Felony & Misdemeanor) 7 years
Federal Criminal 7 years
National Criminal Search (Widescreen Plus)
National Sex Offender Registry
State Healthcare Sanctions
OIG/SAM (Office of Inspector General/System for Award Management)
Education
Provide proof of High School diploma or equivalent (GED)
Employment
List 3 previous employers; at least 2 must be verified
Other Required Documents
HIPAA training acknowledgment
Application form
Temporary Worker Agreement
Harassment & Discrimination pamphlet
Medical and Immunization Requirements (All items are billable EXCEPT for the Drug Screen)
Immunity Documentation (Bloodwork or Vaccination Records)
Provide documentation/titers OR vaccine records for:
MMR (Measles, Mumps, Rubella): 2 shots
Varicella (Chickenpox): 2 shots
Hepatitis B: 3 shots
Must be fully vaccinated for MMR and Varicella.
Hepatitis B Vaccination
May be declined (no exemption form required), but declination form must be on file (supplier can provide).
Tuberculosis (TB) Test
Must be completed yearly.
Documentation must show:
Date of test.
Result was read within 2448 hours.
For positive history: submit chest x-ray results.
Drug Screening 9 Panel, No THC (effective May 20, 2024)
Required substance screening for:
Amphetamines
Barbiturates
Benzodiazepines
Cocaine metabolite
Opiates (Codeine, Morphine, Hydrocodone, Hydromorphone)
Oxycodone
Phencyclidine
Methadone
Propoxyphene
Influenza Vaccine (Current Season)
Required November 1st May 30th.
Not needed if starting between May 1st and September 1st (recommended to get vaccine after September 1st).
Facility accepts signed personal/medical exemption form. IF Declining Vaccine, A Mask is Required
COVID-19 Vaccination
Not required but strongly recommended.
Fair Chance Employment
Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act