Patient Accounts Financial Services Representative

Job Summary: We are seeking a detail-oriented and compassionate Patient Financial Services Specialist to join our team. In this role, you will support patients by helping them understand and access financial assistance options, including internal programs, Medicaid, and Marketplace coverage. This position plays a key role in ensuring patients receive the guidance they need to manage healthcare costs with confidence.

Key Responsibilities:

• Assist patients with financial assistance programs, including:
  • Explaining Sliding Fee Discount program eligibility, documentation, and renewal requirements
  • Communicating application status, patient responsibility, and renewal reminders
  • Accurately entering and maintaining application data in the Practice Management system
• Support Medicaid and Marketplace enrollment by:
  • Counseling patients on eligibility requirements
  • Scheduling and assisting with enrollment appointments
• Manage incoming calls and voicemails by:
  • Collecting payments or setting up budget plans
  • Answering questions related to billing, insurance, balances, and application status
• Monitor and respond to the Patient Financial Services email inbox
  • Review submitted documents and applications
  • Follow up with patients as needed
• Handle department correspondence and returned mail
  • Route insurance correspondence appropriately
  • Update patient addresses when necessary
• Prepare and send Good Faith Estimate letters
  • Review upcoming appointments
  • Collaborate with coding and clinical teams to estimate services
  • Provide patients with accurate cost estimates

Qualifications:

• High school diploma or equivalent required
• Strong communication, organization, and customer service skills
• Basic computer, math, and data entry skills
• Ability to explain complex information in a clear and supportive manner
• Ability to handle sensitive situations with professionalism and tact

Preferred/Required Certification:

• Certified Application Counselor (CAC)
  • Required within the first year of employment
  • Must be maintained annually

What We Offer:

• Competitive pay based on experience
• Up to 3 weeks of PTO in your first year
• No nights or weekends

Benefits Include:

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with employer match
• 8 paid holidays
• Employee wellness program focused on physical, mental, and financial well-being

GH26