Patient Accounts Representative - PAR 26-09151

Job Title: Patient Accounts Representative
Location: New York, NY 10037
Schedule: Monday–Friday | 9:00 AM – 5:00 PM
Work Hours: 37.5 Hours/Week

Position Overview

A healthcare organization is seeking a Patient Accounts Representative to support revenue cycle operations. This role involves medical billing, claims processing, accounts receivable follow-up, and patient account management to ensure timely and accurate reimbursement.

Key Responsibilities

• Review patient accounts and correct claim edits prior to submission
• Prepare and submit claims to insurance payers (paper and electronic)
• Post payments, including insurance and patient payments
• Handle claim denials and rejections, including follow-up and resolution
• Perform insurance follow-ups and manage accounts receivable balances
• Provide patient billing support and customer service
• Process pre-authorizations and conduct patient account audits
• Maintain and update patient accounting systems with accurate data
• Support overall Patient Financial Services and revenue cycle operations

Additional Responsibilities

• Generate patient balance aging and insurance aging reports
• Arrange payment schedules with patients
• Participate in training sessions and ongoing learning initiatives
• Process billing statements and handle customer service inquiries
• Manage rejection and denial workflows
• Perform adjustment applications and database entries
• Follow up on past-due accounts and escalate issues as needed

Required Experience

• Experience in medical billing and patient accounts
• Knowledge of paper and electronic claims processing
• Experience with payment posting, denials, and rejections
• Insurance follow-up and accounts receivable management
• Patient billing and customer service experience
• Pre-authorization and patient account auditing

Core Skills

• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to manage multiple tasks and meet deadlines
• Proficiency with healthcare billing systems and databases