SUMMARY

Patient Accounts Receivable Supervisor provides first-line supervision of staff within the Billing department. This role is responsible for effective and efficient management of all revenue cycle customer service and collections team and will assist the Revenue Cycle Manager in maintaining goals set for the department and associates.

CORE RESPONSIBILITIES:

•         Directly supervises non-clinical personnel (customer service, patient financial specialist, and payment posting specialist)

·       Manage communication with patient statement vendor

·       Serves as resource in resolving patient statement issues

·       Responsible for patient AR management

·       Task delegation as it relates to workflow processes

·       Management and coordination of Collection files

·       Maintain daily, weekly, and monthly collection and metric goals

·       Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices

·       Increase the collection of outstanding payments within our personal revenue department, as a supervising contributor in the collections process

·       Leadership Competencies

o      Personnel Management:      

•         Overall accountability and management of colleagues 

•         Regularly assess developmental opportunities for colleagues, coach colleagues to enhance performance, and support colleagues in learning and applying new skills and competencies. 

•         Coordinate and monitor staffing levels and labor efficiency

•         Approver for colleague payroll biweekly in accordance with payroll department guidelines and schedule.

•         Mentors and counsels’ colleagues to include initiating Performance Improvement plans. 

•         Works with the Compliance and Human Resources teams to ensure compliance with State, Federal and OSHA (Occupational Safety and Health Administration) requirements for colleagues. 

o      Leadership: 

•         Models behaviors that demonstrate service excellence to colleagues and focus on the patient as the primary customer. 

•         Leads Lean Six Sigma initiatives for the department to foster a culture of continuous improvement. 

•         Fosters intra-departmental support and collaboration between all sites. 

•         Monitors department performance and creatively seeks solutions to foster quality improvement. 

•         Develop and maintain an open and effective line of communication with colleagues. 

o      Communication:   

•         Works in partnership with the clinical teams, practice leadership, and senior leadership teams.  

•         Fosters strong working relationships with all levels of the organization to facilitate effective communication and to connect front line colleagues daily priorities to the organization’s strategic goals.  

•         Demonstrates strong interpersonal savvy.  

o      Confidentiality:

•         Demonstrate knowledge and understanding of patient privacy rights under HIPAA (Health Insurance Portability and Accountability) guidelines.  Maintain confidentiality related to financial, or other sensitive materials and information in printed, electronic, or verbal form, which may jeopardize the privacy of patients and/or colleagues. Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.

·       Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.

·       Perform other duties to support the mission, vision and values of InterMed.

MISSION AND VALUES:

• Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.
• Provide the highest quality care to our patients with a level of service that exceeds their expectations.
• Maintain a positive attitude and always treat our patients and each other with dignity and respect.
• Insist on honesty and integrity from each other and our business partners.
• Make teamwork a core component of our relationships between physicians, colleagues, and patients.
• Embrace change to better serve our patients.
• Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.
• Have fun as we carry out our mission to serve.

KNOWLEDGE, SKILLS, AND ABILITIES:

·       Education:

o      Associate’s degree in Healthcare Business or related field required

·       Licenses/Certifications:

o      CPC preferred

·       Experience:

o      2-4 years of related Medical Billing experience required, including EMR systems experience

o      1+ years of supervisory experience required

o      Proficiency in Microsoft Office suite

o      Proficiency with Windows based computer applications

o      Ability to work autonomously and collaboratively with team members, including cross coverage to achieve the overall objectives of the department and organization

o      Knowledge of medical terminology

o      Comprehensive understanding of the revenue cycle

o      Knowledge of payers with strength in government payers

o      Knowledge of claim billing process

o      Strong analytical skills and attention to detail

o      Excellent interpersonal, verbal and written communication skills

o      Excellent professional judgment, phone skills and decision-making ability

o      Ability to prioritize and handle multiple tasks

The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. Certain positions may be eligible for incentive compensation plans above and beyond base compensation.