At Master Center for Addiction Medicine, we are transforming the landscape of addiction treatment through innovation, compassion, and evidence-based care. Our mission is to provide comprehensive, individualized outpatient addiction treatment that changes lives, strengthens families, and improves communities.
Position Summary
The Patient Acquisition Analyst plays a critical role in driving patient growth through identifying, tracking and troubleshooting patient acquisition and retention processes and workflows. This role bridges business development and operations, ensuring a seamless, patient-centered onboarding experience while supporting efforts to re-engage inactive discharged patients. The analyst will assist in identifying and resolving operational workflows with referral partners. The ideal candidate is highly organized, process-driven, and passionate about improving patient access and experience.
Key Responsibilities
IOP
Track the IOP intake process from first contact through authorization and group placement.
Manage group capacity
Check insurance coverage for IOP participants to active coverage
Patient Outreach & Engagement
Track and report on inactive, deferred, or unconverted patient inquiries
Conduct structured outreach to re-engage patients and support conversion to scheduled care
Oversee and report on automated follow-up for leads, suggest changes
Maintain accurate tracking and reporting of outreach efforts and outcomes
Referral Partner Reporting
Track and troubleshoot referral partner reporting for special populations like probation and parole.
Recommend solutions on workflows are reporting to improve process
Operations & Workflow Optimization
Collaborate with Business Development and Operations teams to evaluate and improve patient onboarding workflows
Track and update referral partner workflows
Identify bottlenecks, inefficiencies, and opportunities to improve conversion and patient experience
Help develop, document, and maintain standard operating procedures related to intake and onboarding
Data Tracking & Reporting
Track and analyze key patient acquisition metrics including inquiry volume, conversion rates, and scheduling timelines
Provide regular reports and insights to leadership to support growth strategies
Ensure CRM or intake systems are kept up to date and used consistently
Cross-Functional Collaboration
Work closely with clinical, administrative, and marketing teams to align patient acquisition efforts
Support broader business development initiatives as needed
Qualifications:
Required
2+ years of experience in healthcare analytics and operations
Strong organizational, analytics and process-management skills
Excellent communication skills with a patient-centered approach
Experience working with EHRs, CRMs.
Preferred
Experience in behavioral health, mental health, or substance use treatment settings
Familiarity with IOP or outpatient program workflows
Experience in process improvement or operational optimization
Key Competencies
Patient-centered mindset
Detail-oriented with strong follow-through
Process and systems thinker
Ability to manage multiple priorities in a fast-paced environment
Collaborative and solutions-focused
At Master Center for Addiction Medicine Careers, we believe in investing in our employees while creating an environment centered on compassion, accountability, teamwork, and excellence.
If you are passionate about helping others and want to make a meaningful impact while growing your career, we encourage you to apply today.
Please do not contact the office directly regarding this position. All hiring activities are managed through our Applicant Tracking System and recruiting team.
At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!
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