Patient Advocacy Representative (inbound call center)

Key Responsibilities:

• Answer incoming phone calls from patients, physician offices, and insurance companies.
• Make outbound calls to patients and physician offices to obtain information or provide case updates.
• Review case history and insurance correspondence to provide information to callers.
• Communicate results of a benefit investigation to patients and physicians.
• Pre-qualify patients for any available financial assistance.
• Complete special projects assigned by the management.
• Meet productivity and quality goals set forth by call center management.
• Participate in team meetings by sharing observed trends and/or recurring issues identified when working cases and handling calls.
• Other duties as assigned

Education/Experience:

• High School diploma or GED
• Possess superior customer service skills.
• Previous call center experience preferred, but not necessary.
• Ability to maintain confidentiality.
• Ability to listen and work well with others.
• Detail oriented.
• Excellent written and verbal communication skills.
• Able to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to learn quickly and navigate through different computer applications.
• Proficient in using Microsoft Word and Excel.