Location:
Bon Secours West Hospital
Pay Rate:
Hourly - Hourly Plan, 18.00 USD Hourly
Work Shift:
Job Description
We’re looking for friendly, compassionate team players to join our housekeeping team!
Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients.
Responsibilities
Patient Advocate
- Wage: $18/hour
- Full-time and part-time positions available
- Day/Evening/Night shifts available
- Background check, drug screen, and proof of employment eligibility required
Responsibilities
- Monitor patient satisfaction scores and assess action plans for improvement
- Provide department leadership with weekly reports and a detailed review
- Create reports, monitor trends, and implement action plans
- Round on patients to assess satisfaction and set service expectations
- Perform service recovery as needed to resolve issues
- Assist department leadership in training and reinforce communication skills (AIDET) with team members
- Collaborate with the guest services department to align action items to improve patient satisfaction
- Assist team members and management as needed to help the department operate efficiently
Qualifications
- Must be at least 18 years old
- Communicate effectively and work well in a team environment
- Friendly, outgoing, and engaging personality
- Excellent professional written and verbal communication skills
- Organized with an eye for detail
- Must practice good personal hygiene, be neatly groomed, and be in uniform
- GED or high school diploma
- Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)
Benefits
We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.
- Paid Time Off
- Medical
- Dental
- 401K
- Short Term Disability
- Voluntary Life
- Safety Incentive Program
Important to Know
- Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.
- Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.
- Veterans and candidates with military experience are encouraged to apply.
- HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
About HHS
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.