Patient Ambassador - Jewett Orthopedic Institute, Hospital

Position Summary:

One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma.

 

Click here to learn more about Orlando Health Jewett Orthopedic Institute

 

 

Position Summary:

This position is responsible for promoting an unparalleled customer service experience for patients, families, and guests receiving high quality care and services within Orlando Health Jewett Orthopedic Institute. This position champions the continuum of care through collaboration and interdepartmental communication at the pre-admission, admission, and discharge level, by serving as the dedicated liaison between patients, families, and guests, and the Institute’s departments, service personnel, and contracted services.

 

 

Education/Training

• High School diploma or equivalent.

Experience

• Two (2) years of experience in the customer service or hospitality industry setting 

 

Key Responsibilities

• Provides directions and information regarding the Institute’s services, amenities, and hours of operation to all patients, guests, and
  team members.
• Delivers timely and knowledgeable responses to inquiring patients, guests, and team members.
• Responds and resolves customer service concerns and initiates necessary follow-up with appropriate individuals.
• Implements service recovery efforts as appropriate.
• Coordinates non-clinical services and amenities for patients and families upon request.
• Hosts welcome sessions for future patients and families.
• Understands the nature of the services provided by the hospital departments to support patients, operations, and goals.
• Reviews pre-hospital checklist for completion and follows up with department leaders to resolve outstanding items.
• Leads hospitality services operations by maintaining open communication with department leaders, anticipating changes, and
  disseminating relevant information to the appropriate areas to support patient flow.
• Promotes personalized patient comfort and support for all admitted patients throughout their stay.
• Assists patients with access and navigation of patient online services.
• Conducts routine department daily rounding to promote outstanding customer service.