Patient Benefits Coordinator

• Collaborates with the Registered Nurse throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings.  Maintains timely ongoing verbal communication.
• Accurately collects requested patient data (e.g. vital signs, weights and reason for visit.)
• Treats patients in a manner that preserves and supports patient confidentiality, patient’s rights and patient’s dignity.
• Collects, labels, and sends/transport specimens with appropriate laboratory slips and or requisitions.
• Assists nurse/provider during complex treatments/procedures, including but not limited to doing preps and set-ups for examinations/treatments and assisting during procedures.
• Checks inventories, re-stock as needed.
• Maintains appropriate equipment logs and records.
• Performs other duties as needed. Participation as a member of the patients’ care team.
• Attends daily team huddles when in clinic.
• Attends clinic staff meetings and team break- out sessions.
• Provides education to patients regarding PCMH.
• Participates in ongoing clinical quality improvement endeavors.
• Participates in identification of, and care planning for, high risk/ enhanced care patients.

• Accurately complete and appropriately process medical insurance applications, including Mass Health Essential, Mass Health Standard and Free Care.
• Works closely with the Manager of Patient Intake & Benefit Enrollment to implement processes and procedures for enrolling and maintaining patients in the appropriate medical and cash benefits programs.
• Works effectively with BHCHP administrative and clinical staff as well as staff at city, state, and federal agencies to obtain information or paperwork necessary for enrolling patients into the appropriate medical or cash benefits programs.
• Maintains complete and accurate records of all benefits applications in process.
• Follow-up in a timely manner on all Mass Health, Free Care applications submitted for patients.
• Assists patients in signing them up for a Cash Benefits Payee.
• Obtains any needed documentation for completion of medical benefits applications.
• Checks patient’s eligibility for Mass Health using the REVS system and for Free Care using the Free Care database.
• Keeps the McInnis Database and MSI registration system current by complete and accurate input of patient benefits information.
• Confirms patient appointments.
• Assists with scheduling of patient follow-up appointments and consultations.
• Maintains clinic files and patient records.
• Performs other duties as needed.

• 1-2 years of education beyond high school or an equivalent combination of work experience and high school education/GED.
• Successful completion of medical assistant program a plus, willing to train the right individual.
• Effective interpersonal skills to interact appropriately with nursing staff, patients, physicians, and hospital staff.
• Ability to accurately interpret and utilize basic terminology and abbreviations.

• The compensation increases based on years of experience and ranges from $22.25 - $35.60 hourly.
• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more.  Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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