Full-time, 40 hours/week
Monday-Friday 8am-4:30pm
Remote status (prefer candidates that reside in OH or PA)
Summary:
The Patient Billing Customer Service Representative (CSR) is responsible for providing excellent service to patients, families, and other healthcare consumers regarding billing inquiries. This role involves the investigation and resolution of account discrepancies, the processing of payments, education of patients on insurance benefits, and ensuring accuracy in patient financial records. The CSR serves as a liaison between patients, insurance providers, and the healthcare system to support the patient and family financial experience.
Responsibilities:
Responds to inbound calls, emails, and written inquiries regarding patient billing statements, account balances, and payment options
Provides clear and empathetic communication to explain charges, payments, adjustments, and insurance processing
Assists patients with setting up payment plans and processing credit card or check payments over the phone
Investigates and assists in the resolution of billing issues
Escalates complex or unresolved issues to appropriate area or management personnel
Documents all patient interactions and account actions in the billing software system
Verifies insurance eligibility and benefits when needed
Coordinates with internal departments including HIM, Coding, and Insurance Follow-Up teams.
Maintains patient confidentiality in accordance with HIPAA and organizational policies.
Stays informed of changes in insurance regulations, billing procedures, and payer requirements.
Participates in ongoing training to stay current with healthcare regulations and customer service best practices.
Meets performance metrics related to call volume, resolution rate, and customer satisfaction.
Other information:
Technical Expertise
Education and Experience
Full Time
FTE: 1.000000
Status: Remote