Patient Business Services Coordinator - CV Surgery

Position Summary:

Responsible for assisting management in overseeing departmental operations including mentoring other employees as a quality improvement coordinator, ensuring accurate completion of registration, monitoring and correction of reports, data integrity, accuracy and continuity of processes, handling escalated issues, scheduling staff, and staff training and education.

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Patient Business Services Coordinator - Cardiovascular Surgery
UTHealth Houston Cardiovascular Surgery - Memorial City
929 Gessner Road, Suite 1900, Houston, TX 77024

Join UTHealth Houston's Cardiovascular Surgery team as a Patient Business Services Coordinator. This lead-level role supports departmental operations by overseeing quality assurance, reporting, staff training, scheduling, workflow improvements, and patient account resolution. The ideal candidate will have experience in a healthcare registration or medical business office setting, strong analytical skills, and a commitment to operational excellence and outstanding patient service.

Position Key Accountabilities:

• Completes quality review and monitors for process improvement opportunities.
• Calculates percentage of error for key elements, tracks and reports to management.
• Participates in educational endeavors of the department.
• Maintains knowledge base of processes and systems by attending update meetings and review training.
• Represents department in meetings as needed.
• Works with peers to improve workflow and departmental processes.
• Gathers information and prepares and analyzes operations reports, correcting errors to insure accurate billing and developing and maintaining staff schedules to ensure optimal coverage.
• Interacts with all staff levels to insure resolution of issues.
• Monitors assigned reports for data integrity.
• Researches and corrects accounts as required.
• Protects the financial integrity of the facility by insuring accuracy of all functions performed by staff across all departmental areas of responsibility.
• Participates in preparation and presentation of department staff meetings, education, and in-services. Monitors, reviews, and resolves patient account issues on assigned reports.
• Performs account analysis and trending.
• Supports HR processes including coaching and mentoring of staff; handling performance issues through tracking, counseling, and resolving; determining and enforcing HR verbal warning policy and documenting written warnings; and interviewing and submitting hiring recommendations.
• Performs other duties as assigned.

Certification/Skills:

• None

Minimum Education:
Associate's Degree or equivalent combination of education and experience required
Minimum Experience:
4 years of experience required Experience in a hospital or medical business office setting is preferred May substitute required experience with equivalent years of education beyond the minimum education requirement.
Physical Requirements:
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Residency Requirement:

Employees must permanently reside and work in the State of Texas.