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Patient Call Center Agent - Spanish Speaking

Tru Medical Management

Brooklyn New York, NY

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JOB DETAILS
SKILLS
Calendar Management, Call Centers, Communication Skills, Customer Support/Service, Data Entry, Demographics, Electronic Medical Records, High School Diploma, Identify Issues, Medicine, Presentation/Verbal Skills, Spanish Language, Telephone Skills, Training/Teaching, Typing, Writing Skills
LOCATION
Brooklyn New York, NY
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Paid time off
  • Training & development


Patient Call Center Agent Job Responsibilities and Duties:

· Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues
· Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
· Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
· Assisting in patient translation, if required
· Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
· Confirm patient visits for next day appointments
· Identify and escalate issues to management
· Complete daily call logs and reports
· Sorting and filing all incoming fax correspondence
· Other duties as assigned

Patient Call Center Agent Qualifications and Skills:
· High school diploma or equivalent
· Superior active listening, verbal, and written communication skills
· Knowledge of customer service practices and principles
· Excellent data entry and typing skills
· Ability to handle stressful situations appropriately
· Fluency in Spanish
· EMR experience a bonus

Benefits:


  • Holiday pay
  • Commuter benefits
  • 401K
  • Bereavement leave
  • On-the-job training
  • Paid time off
  • Paid training
  • Promotional/growth opportunities
  • Full-time
Job Types: Full-time


Education:


  • High school or equivalent (Required)
Experience:


  • Customer Service in a medical setting: 1 year (Required)
Language:


  • Spanish (Required)

About the Company

T

Tru Medical Management

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