Posting Details
Position Information
Position Title Patient Care Advocate Position Type Unclassified Department NEOMED Clinical Services Full or Part Time Full Time Pay Grade BW5
Position Summary Information
Department Specific Information
Join NEOMED Health Care in Transforming Community-Based Academic Medicine
Be part of an expanding academic medical practice at Northeast Ohio Medical University (NEOMED), committed to delivering integrated, patient-centered care and advancing health through education and clinical innovation. We are seeking a Patient Care Advocate to join our team at the NEOMED Health Care Center.
At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to clinical care to apply. If you're ready to be part of a groundbreaking approach to patient care and work in an innovative environment, we want to hear from you.
Starting Pay Rate Range: $16.42 - $19.74, commensurate with experience
Benefits & Perks
NEOMED is committed to supporting your health, well-being, and long-term success-both at work and beyond. Our comprehensive benefits package is designed to help you thrive.
Healthcare Coverage
Competitive medical, dental, and vision insurance through Medical Mutual
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Short- and long-term disability coverage, Long-term care coverage options, and Life insurance
Retirement
State retirement plan with 14% employer contribution to help you plan for the future
Paid Time Off
Generous vacation and sick leave, in addition to 11 paid holidays each year
Additional Benefits
Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
Employee wellness activities and initiatives that support a healthy work-life balance
Summary
Responsible for ensuring that patients receive high-quality, personalized care while navigating the healthcare system. This role focuses on enhancing the patient experience by addressing concerns, facilitating communication between patients and healthcare providers, and ensuring access to essential medical services.
Principal Functional Responsibilities
Patient Support and Records: Assist patients with scheduling appointments, referrals, and follow-ups. Serve as the primary point of contact for patients, ensuring they understand their care plans, treatment options, and available resources. Advocate for patients by addressing concerns, resolving issues, and providing education on healthcare rights and benefits. Maintain accurate records of patient interactions and track progress in care coordination.
Patient Education: Ensure patients have access to necessary medications, treatments, and support services. Educate patients on preventive care, wellness programs, and chronic disease management.
Collaboration: Collaborate with all healthcare providers, consultants, outside medical offices, hospitals, insurance companies, and social service agencies to coordinate care.
Quality Assurance: Support initiatives aimed at improving patient satisfaction, engagement, and health outcomes.
Other Duties: Perform other duties as assigned.
Qualifications
Preferred Qualifications
Physical Requirements
Must be able to utilize a phone, computer and other office equipment. Must be able to occasionally lift to 25 pounds.
May be required to assist with clinical operations at other clinical sites when necessary.
Posting Detail Information
NEOMED Campus Safety Guidelines
In an effort to keep our campus community as healthy and safe as possible, NEOMED may require vaccinations as a condition of attendance and employment. This policy will allow for exemption of the vaccination requirement for those individuals with valid medical reasons, sincerely held religious beliefs and matters of conscience.
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