Essential Job Responsibilities
Assists supervisor with the management and maintenance of department’s supplies/materials/equipment and logs:
• Refrigerator/Freezer, Automated External Defibrillator (AED), oxygen, eye wash station, emergency medical bag, sample medication and distribution, patient medication and distribution, high alert medication log, sterilization log, Look/Sound Alike medication log
Assists supervisor with daily oversight, purchase orders and inventory of supplies/materials as needed
Assists with the calibration of medical equipment and notifies supervisor of need for repair due to malfunction
Assists with the training of support staff (i.e. Patient Care Assistant, Laboratory Assistants, Receptionist/Medical Clerk)
Maintains effective communication with patients in reference to wait time, patient needs and expectations and patient feedback
Escorts patient to the different areas within the medical office (check-in/out, lab, exam room)
Completes all tasks sent via EHR in the requested timeframe
Ensures compliance with health center’s policies and procedures as it relates to medical examination and infection control of every patient seen
Administrative Duties - Track 1
Ensures proper and timely check-in of patients and prepares patient for medical examination
Assists with the coordination of patient flow
Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement
Schedules follow-up appointment for patient
Timely and accurate documentation in patient charts
Receives/sends documents via fax per provider request:
• Medical Record Release Form
Makes phone calls and documents in EHR per provider request
Records pertinent information on forms
Administrative Duties - Track 2
Ensures proper and smooth operational flow as it relates to patient visit (i.e. prioritizes patient flow based on medical needs)
Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement
Reviews and documents patient's vital signs in the EHR
Updates and records patient information in the EHR:
• Allergies, reconciles medication list, reviews immunizations, history forms other information as required
Prepares and reviews next day’s patient schedule & care requirements to maintain patient flow
Assists with the completion of forms as needed:
• Women Infant Children (WIC), Pre-operative Surgical, Work Excusal/Return to Work and Proof of Pregnancy
Ensures proper Patient Health Questionnaire-9 (PHQ-9) Depression screening for risk of suicide of every new patient
Clinical Duties - Track 1
Collects and accurately documents patients’ vital signs in the EHR (i.e. height, weight, temperature, heart rate, blood pressure, pulse oximeter and pain level)
Reports abnormal findings to the Registered Nurse and/or Medical Provider
Prepares venipuncture forms
Prepares Advance Beneficiary Notice (ABN) forms as required and informs patient of any costs associated with lab draw
Prepares and completes lab orders/requisition
Ensures proper collection, labeling and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood
Assists Medical Providers with medical procedures/testing by performing:
• Electrocardiogram (EKG’s), vision and hearing test, diabetic, foot/monofilament test, fall risk assessment (65 & over), waived testing, results documentation & log Maintenance (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B)
Reviews visit summary with patient upon discharge by provider
Ensures proper processing and specimens are securely enclosed for transport to lab
Clinical Duties - Track 2
Maintains infection control per policy and department procedures
Prepares rooms for clinical examination and patient procedures as directed
Ensures materials/supplies/equipment are fully stocked and available
Assists Medical Providers with procedures/testing and ensures proper documentation in medical record:
• Pap smear, colposcopy, biopsy, vaginal cultures, pelvic/breast exam, male exam, incision and drainage, throat cultures, nebulizer treatments and other procedures as indicated by the provider
Obtains and reviews medical records of all diagnostic/lab reports
Collects, transports, disinfects and prepares instruments for sterilization process in accordance with policy and procedure.
Performs high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelines
Ensures the following are entered in patients’ EHR:
• Chief complaint, history of present illness, problem list, health reminders, patient history, social history, family history, medical/surgical history, and assesses for recent hospitalizations
Performs PHQ-9 Depression screening
Places orders per standing orders for the following:
• Laboratory testing, vaccines and/or injections, referrals and updates status of any open referrals, new medication and/or medication refills
Ensures proper ICD-10 coding/charges per diagnosis as per medical providers instructions
Enters Uniform Data System (UDS) & HEDIS measures.
Enters self-management goals and plan of care
Provides accurate and timely documentation within the same day of intervention and enters other information as requested by provider
Quality Assurance/Compliance
Ensures examination rooms are in compliance with Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards
Ensures proper documentation/logging and disposal of medication into the hazardous/black box
Receives training and undergoes competency assessments based on evidence-based guidelines and manufacturer's instructions for use
Safety/Cleanliness
Ensures cleanliness of clinic area and examination rooms
Reports any cleaning or safety observations to the Registered Nurse and/or Office Manager
Maintains agency guidelines relating to safety, outreach and confidentiality
Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines
Maintains and follows infection control standards and Universal Precautions as per policy and procedure
Provides feedback observations on risk management/safety assessments in work area to Registered Nurse and/or Office Manager
Understands and appropriately acts upon assigned role in Emergency Code System
Understands and performs assigned role in Agency Continuity of Operations Plan (COOP)
Culture of Service: 3 C’s
Compassion
• Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
• Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Competency
• Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Commitment
• Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
• Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
Contact Responsibility
The responsibility for internal external contacts (i.e. deal with people in a respectful, sensitive and professional manner) is frequent and important
Physical Requirements
This work requires the following physical and sensory activities: constant talking in person, talking on the phone, hearing/ visual acuity and exposure to blood borne pathogens and hazardous materials. Frequent, walking, standing, sitting and bending. Work is performed in office and laboratory setting.
Other
Participates in health center developmental activities as requested.
Other duties as assigned.