PATIENT CARE COORDINATOR - ADULT THERAPY

Patient Care Coordinator - Adult Therapy

About this Role

Do you love helping people, staying organized, and making someone's day a little easier? As a Patient Care Coordinator with West Texas Rehab Center, you'll be one of the first friendly faces our patients see and one of the key people who keeps our Adult Therapy department running smoothly.

This role is perfect for someone who enjoys connecting with others, thrives in a fast-paced environment, and takes pride in creating an exceptional patient experience. Every phone call you answer, appointment you schedule, and patient you assist helps make a meaningful difference in someone's rehabilitation journey.

What You'll Do

As the hub of our Adult Therapy department, you'll help ensure patients receive outstanding care by:

• Greeting patients and creating a welcoming, positive experience from the moment they arrive.
• Scheduling evaluations, treatments, and follow-up appointments while keeping therapist schedules organized and efficient.
• Answering incoming calls and assisting patients, families, physicians, and referral sources with professionalism and compassion.
• Verifying referrals, obtaining authorizations, and ensuring patient information is complete and accurate.
• Managing appointment reminders, follow-up communications, and rescheduling missed visits.
• Maintaining accurate patient records, attendance logs, and departmental documentation.
• Supporting therapists with clerical and administrative tasks that help them focus on patient care.
• Collaborating with team members to solve scheduling challenges and keep daily operations running smoothly.

What Makes This Role Different

At West Texas Rehab Center, you're more than an administrative professional-you become an important part of each patient's rehabilitation journey.

You'll work alongside a passionate team that believes in doing the right thing, providing exceptional care, and creating a workplace where people genuinely enjoy coming to work. Every day brings new opportunities to problem-solve, build relationships, and make a lasting impact on the lives of patients and their families.

If you're looking for a career where organization, compassion, and teamwork come together to make a real difference, you'll feel right at home here.

Why You'll Love Working Here

At West Texas Rehab, our mission is built on integrity, teamwork, compassion, excellence, and doing what's right for our patients. When you join our team, you'll become part of a culture that values your contributions, supports your growth, and celebrates the difference you make every day.

If you're ready to combine your organizational talents with a heart for serving others, we'd love to meet you! Apply today and help us make a difference-one patient at a time.

Join Our Team!

If you're looking for a career where your organization, compassion, and customer service skills truly make a difference, we'd love to meet you. Join a team that values excellence, supports one another, and is dedicated to improving the lives of every patient we serve. Your next rewarding career starts here!

Click HERE for the full job description and requirements.

We're looking for someone who is:

• Friendly, compassionate, and committed to delivering outstanding customer service.
• Highly organized with exceptional attention to detail.
• Able to manage multiple priorities in a busy clinical environment.
• An excellent communicator with patients, coworkers, physicians, and referral sources.
• Comfortable using computers and learning new software systems.
• Experienced with general office procedures (minimum of two years of clerical experience required).
• Proficient with Microsoft Windows and Word (preferred).
• Comfortable working with individuals who may be ill, disabled, or emotionally distressed.
• Able to lift up to 25 pounds and perform the physical requirements of the position.

West Texas Rehabilitation Center is a private, non-profit, 501 (c)(3) organization dedicated to providing outpatient care to more than 500 patients per day. WTRC opened in 1953, is a nationally respected outpatient physical rehabilitation facility. Our Mission is to improve the quality of life of those we serve regardless of financial circumstances. Our Vision is to be the premier provider of outpatient rehabilitation services in the West Texas area and continue to serve as a regional referral center through the provision of our comprehensive outpatient services.

WTRC provides a unique opportunity to work alongside professionals from Physical, Occupational, and Speech Therapy, Orthotics, Prosthetics, Audiology, Hospice and more all in one location! Please complete an online application if you would like to join the WTRC Team. If you would like to learn more about WTRC, follow us on Facebook, Instagram, Twitter @westtexasrehab. To check out some of our patient stories, check out our YouTube channel.

APPLY ONLINE BY CLICKING HERE

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.