Patient Care Coordinator - Advanced Case Conversion & Client Counseling

Compensation: Competitive, based on experience

Type: Full-Time, Onsite

Advanced Case Conversion & Client Counseling

Role Purpose

The Patient Care Coordinator III is an advanced case specialist responsible for helping clients move forward with recommended imaging or treatment. This role focuses on high-value diagnostics and services, including MRI, CT, and I-131 therapy. PCC III team members combine medical knowledge with consultative communication skills to guide clients through complex decisions and overcome barriers to care.

Primary Focus

Inside sales and case conversion for advanced imaging and specialty services.

Core Responsibilities

• Respond to complex inquiries regarding MRI, CT, and I-131 therapy
• Conduct detailed consultations with pet owners following referrals
• Address client concerns regarding cost, anesthesia, procedure risks, and outcomes
• Guide clients through financing options or payment solutions when appropriate
• Help clients understand the clinical value of advanced imaging in their pet’s diagnosis
• Coordinate scheduling for high-value procedures with clinical leadership 
• Ensure urgent or time-sensitive cases are scheduled as quickly as possible

Key Skills Developed

• Medical inside sales and consultative communication
• Objection handling and client counseling
• Advanced understanding of veterinary imaging indications
• Financial discussions and treatment planning support
• High-value service conversion

Schedule & Benefits

• Full-time, 8-hour weekday shifts.
• Competitive hourly pay based on experience. 
• 401(k) with company match.
• Health, dental, vision, and life insurance. Paid time off.
• Continuing education and professional development.

As part of our hiring process, we require all candidates to complete the Culture Index survey to help us better understand their natural strengths, communication style, and work preferences. This allows us to ensure alignment with the role and team, creating a more thoughtful and productive interview experience for everyone involved