Administrative Skills, Calendar Management, Computer Systems, Consulting, Customer Relations, Customer Support/Service, Demographics, Detail Oriented, High School Diploma, Insurance, Interpersonal Skills, Medical Office, Medicine, Multitasking, Nephrology, Organizational Skills, Patient Care, Problem Solving Skills, Telephone Skills
Patient Care Coordinator
Renal Medicine of Associates is seeking a Patient Care Coordinator to join our team in our Albuquerque office. This is a full-time Monday-Friday day shift. We are closed on weekends and 7 major holidays. This position comes with a full benefit package which includes Medical, Dental, Vision, Life, 401K, PTO, and paid sick time.
Job Summary
The Patient Care Coordinator is responsible for answering the phone, greeting callers, establishing the reason for calling, chart prepping for all visit types ensuring the providers have all the appropriate information needed for appointments, scheduling all appointments ensuring the demographic /insurance information is in the chart and resolving issues by contacting appropriate personal that can help the customer.
Main Job Responsibilities
- Answer calls greeting customers warmly and ask how to help.
- Transfer calls
- Relay verbal messages
- Record and deliver messages
- Page individuals and inform them of message
- Refer caller to emergency numbers if necessary.
- Date stamp time of call and record in computer system
- Operate intercom
- Schedule and/or cancel appointments
- Perform other duties as requested by providers and supervisor.
- Chart Prep for consults
- Any other duties requested by lead PCC or Clinical Manager
Required Skills
- Attention to detail
- Confidentiality
- Customer focus
- Internal communications
- Interpersonal communications
- Listening skills
- Multi-tasking
- Organization
- Professionalism
- Stress tolerance
- A minimum of 1 year of experience scheduling in a medical office setting
Education and Experience
- High school graduate
- Knowledge of administrative and clerical services
- Knowledge of computers and relevant software application
- Knowledge of customer service principles and practices.