PATIENT CARE COORDINATOR - AUDIOLOGY

The Patient Care Coordinator is responsible first and foremost for setting the tone of customer care when patients are being processed through the department. Monitors customer service in the front office. Responsible for admitting new patients, incoming calls, daily attendance records, data entry, departmental transcription, inter-departmental communications, scheduling for the department, and clerical responsibilities for the department and the Director.

• Familiar with operating procedures and specific department procedures.
• Schedules appointments from all referral sources in a timely and efficient manner.
• Provides proper admission/readmission of patients.
• Computer-generated correspondence has minimal errors.
• Continuously prioritizes tasks at hand.
• Ensures information requested is routed to the proper source.
• Ensures daily schedule stays full with patients.
• Departmental data such as admitting patients to the Audiology system is complete and accurate.
• Confirms next-day appointments accurately and in a timely manner.
• Checks mail and package deliveries.
• Handles entering cash transactions.
• Tallies all transactions electronically and routes to patient accounting daily.
• Receives all incoming phone calls to the department and forwards calls to the appropriate person or takes messages.
• All phone calls are handled promptly and responsibly.
• Works with other departmental staff to coordinate job functions between other clerical staff, technicians, and receptionists as necessary.
• Performs minor hearing aid repairs.
• Sells hearing aid supplies and related accessories.
• Performs other responsibilities as assigned.

This position requires endurance to perform tasks over long periods of work hours and the ability to perform essential functions without posing a "direct threat" in the workplace. Must be able to lift 25 lbs.

A minimum of two years experience in clerical work, which requires knowledge of generally accepted office procedures; ability to effectively and efficiently use, or demonstrate the ability to learn all office machines required to accomplish the department's activities. Familiar with medical terminology. Ability to type dictation or handwritten material. Must be able to handle multiple tasks, and have the ability to function in a very busy environment. Experience in using Google Workspace products is required.

WTRC provides a unique opportunity to work alongside professionals from Physical, Occupational, and Speech Therapy, Orthotics, Prosthetics, Audiology, and more all in one location! Please complete an online application if you would like to join the WTRC Team. If you would like to learn more about WTRC, follow us on Facebook, Instagram, Twitter, and TikTok @westtexasrehab.

To check out some of our patient stories, check out our YouTube channel, WestTexasRehabilitationCenter

APPLY ONLINE BY CLICKING HERE

West Texas Rehabilitation Center is a private, non-profit, 501 (c)(3) organization dedicated to providing outpatient care to more than 500 patients per day. WTRC opened in 1953, is a nationally respected outpatient physical rehabilitation facility. Our Mission is to improve the quality of life of those we serve regardless of financial circumstances. Our Vision is to be the premier provider of outpatient rehabilitation services in the West Texas area and continue to serve as a regional referral center through the provision of our comprehensive outpatient services.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.