Brookline Hearing Services is a busy multi-provider audiology clinic seeking a dedicated Patient Care Coordinator. As the face of the office, we are looking for a dependable hard worker that can multi-task and greet patients with a warm and positive attitude. Answering the phone and effectively helping patients or routing them to the appropriate person is another important aspect of the job. We work in a team environment and take pride in our high quality of patient care.
Job duties include:
Greet and assist patients and visitors in person and by phone
Answer and direct calls using a multi-line phone system
Call current and former patients to schedule follow-up hearing tests and consultations
Register new patients and update patient information
Schedule and confirm appointments in person and over the phone
Collect patient payments and enter them into the management system
Process patient orders, verify pickups, and ensure accurate entry in practice management software
Coordinate orders and schedule patients with the audiologist
Manage inventory and order supplies
Perform general office duties such as filing, faxing, and handling referrals
Position Qualifications:
Minimum of High school diploma.
2 years front office experience, in a retail medical setting (dermatology/optical/plastic surgery/cosmetic dentistry setting).
Must be computer literate in Microsoft Office programs i.e. Word and Excel.
Must be able to work well independently.
Great organizational/time management skills, detail oriented and ability to multi-task.
We provide a competitive salary along with paid holidays,10 paid time off days, a healthcare stipend and a free parking permit. The location is in Brookline, MA.
Hours are 9:00-5:00 Monday-Friday.