Billing, Calendar Management, Co-Payments, Communication Skills, Customer Support/Service, Detail Oriented, Electronic Medical Records, Healthcare, Healthcare Customer Service, Insurance, Leadership, Medical Record System, Medical Records, Medications, Operational Support, Organizational Skills, Outpatient Care, Patient Admissions, Patient Assessment, Patient Care, Patient Care Authorizations, Problem Solving Skills, Psychiatry and Mental Health, Reconciliation, Short Messaging Service (SMS), Time Management
In this role, you will:
Work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity.
Key Responsibilities:
Patient Communication & Support
- Provide exceptional customer service via phone, email, SMS, and patient portal
- Serve as the welcoming, professional first point of contact for new and returning patients
- Address inquiries, appointment scheduling, medication requests, and care coordination
- Assist with patient emergencies or admissions in a calm, supportive manner
Electronic Health Records (EHR) & Patient Management
- Accurately maintain and update patient records
- Support communication of provider messages, appointment reminders, and follow-ups
- Generate and review reports to ensure smooth, efficient patient care
Medication Coordination
- Facilitate medication refill requests and coordinate with pharmacies and providers
- Support patients with clear communication regarding medication policies and timelines
Insurance Navigation & Billing
- Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms
- Verify insurance coverage and collect payments professionally and compassionately
- Ensure accurate billing and reconcile daily payment batches
Clinical Operations
- Greet, check in, and check out patients in a friendly and timely manner
- Support provider scheduling and maximize appointment slot utilization
- Assist with clinic operations and leadership initiatives as needed
Qualifications:
- Associate degree (Bachelor’s preferred)
- Minimum of 1 year experience in a healthcare or customer service role
- Strong communication skills with a warm, empathetic approach to patient care
- Detail-oriented with strong organizational and problem-solving abilities
- Ability to work across multiple locations if needed
- Proficiency in healthcare technology and EMR systems
Perks & Benefits:
- Compensation: $23.00-$25.00 per hour (Full-time)
- Full comprehensive benefits package including health, dental, vision, EAP services and more
- Monthly Wellness Services Reimbursement
- 401k match up to 4%
- Opportunities for growth and professional development
- Accrued PTO and sick/wellness days
We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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