Patient Care Coordinator

Patient Care Coordinator

Do you have a great attention to detail? Are you looking to work in a small office environment where you can make an impact?

At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Service Coordinator will be the face of the practice and will create an extraordinary patient experience.

Responsibilities

· Perform general office and administrative duties.

· Assisting the HCP with the patient process, and the liaison between our patients and the Hearing Care Professional (HCP).

• Successfully utilize the scheduling system to maximize test opportunities for the office.
• Actively call current, past and potential patients through identified sources. Track and report appointment results.
• Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
• Responsible for professional answering incoming phone calls and messages, as well as, follow-up activities with patients.
• Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).
• Verify patient eligibility, submit insurance claims. Manage process until claim is funded.
• Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.
• Maintain a clean and welcoming office and work environment.

Qualifications

· High School diploma or equivalent is required.

· 2 years’ office experience is preferred.

· 2 years’ sales and customer service experience preferred.

· Must be proficient in MS Office Word and Excel

· Willing to work flexible hours/days.

Competencies

· Customer Service focused.

· Team Player with an enthusiastic and positive attitude.

· Must be self-motivated, well organized.

· Decision-making and judgement.

Innovative hearing technology plus superior patient care are what make us a great place to grow professionally. Join us as we hire those who can see the unlimited possibilities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.

Founded in 1940, Beltone has remained the most trusted brand for quality products and care among its patients for over 85 years.

Named America’s #1 Hearing Care Retailer and Best Customer Service by Newsweek.

2023, 2024, & 2025 Forbes recognized Beltone as one of America’s Best Midsize Employers