Patient Care Coordinator

La Vie MD is hiring a Full Time Patient Care Coordinator for our Danville location.

We are looking for someone who is passionate about health, wellness, aesthetics, skincare, beauty, and patient experience. The ideal candidate is professional, reliable, organized, friendly, and confident with sales. This role is perfect for someone who enjoys connecting with patients, educating them on treatments and products, and helping convert inquiries into booked appointments.

Position: Full Time Patient Care Coordinator
Location: La Vie MD Danville
Pay: $21.00 to $50.00 per hour, including commission potential
Commission: 5% commission on eligible sales
Schedule: Full time

Role Responsibilities

Greet patients and create a warm, elevated patient experience

Answer phone calls, texts, and patient inquiries professionally

Schedule, reschedule, and confirm appointments

Follow up with leads and help convert inquiries into booked appointments

Check patients in and out

Educate patients on treatments, skincare, packages, and wellness services

Support sales of skincare, packages, treatments, and wellness services

Maintain organization of the front desk, retail area, and patient flow

Assist with social media content and clinic marketing when needed

Keep communication platforms, scheduling systems, and patient leads updated

Support the provider and team throughout the day

Maintain a clean, professional, and welcoming clinic environment

Requirements

Minimum 1 year of aesthetics, med spa, dermatology, plastic surgery, or wellness clinic experience required

Sales experience required

Experience with patient scheduling, lead follow up, and customer service preferred

Comfortable with sales, upselling, and patient education

Strong communication and customer service skills

Professional, reliable, and self motivated

Able to multitask in a fast paced clinic environment

Passionate about aesthetics, skincare, wellness, and patient care

Comfortable learning scheduling systems, patient communication platforms, and clinic protocols

Positive attitude and team oriented mindset

About La Vie MD

La Vie MD is a modern aesthetics and wellness clinic focused on helping patients look and feel their best. We offer aesthetic treatments, skincare, wellness services, medical weight loss, IV therapy, laser treatments, facials, and more. We are looking for someone who wants to grow with our Danville team and be part of a patient focused, results driven clinic.