Patient Care Coordinator

Master the Patient Journey: Patient Care Coordinator - Germantown, TN

An exceptional patient experience requires both administrative mastery and genuine hospitality. At Elite Dental Care, we are seeking an experienced, detail-obsessed Patient Care Coordinator for our Germantown office. We need a knowledgeable front-office leader who seamlessly pairs deep expertise in dental billing and insurance verification with a warm, service-first personality.

If you take absolute ownership of your workspace, thrive on financial clarity for patients, and bring a steady, committed career history, this is your opportunity to join a distinguished clinical team.

The Elite Promise: Why Your Career Thrives Here

• Clear Direction: You will always know what winning looks like. We provide clear operational standards and transparent financial goals, empowering you to manage treatment coordination and billing with total confidence.
• Unrivaled Support: We eliminate administrative friction. You'll be supported by robust software systems (Dentrix/Dental Intel) and a collaborative clinical team that respects your critical role in practice operations.
• Active Feedback: We invest in your professional growth. Through regular "Provider Pulse" check-ins, we celebrate your organizational victories and offer insights to refine your financial and administrative expertise.
• Genuine Appreciation: Financial coordination and front-office flow are the backbone of patient trust. Your ownership mentality and drive for administrative productivity are recognized and rewarded daily.
• A Path to Advancement: We nurture talent for the long haul. As part of an elite six-location network, we provide clear trajectories for professionals aspiring toward office management and executive administrative roles.

The Profile: What We Are Looking For

We maintain high standards because our patients and clinical team depend on flawless administrative execution. To excel in this high-visibility role, you must bring:

• Dental Office Expertise: A minimum of 1-2 years of hands-on dental office experience is required. You must understand dental terminology, clinical procedure codes, and treatment sequencing.
• Insurance Verification & Billing Mastery: Deep familiarity with PPO plans, fee schedules, eligibility verification, pre-authorizations, and primary/secondary claim submissions. You know how to minimize claim rejections and present clear financial estimates to patients.
• Exceptional Customer Service: A naturally friendly, empathetic, and professional demeanor. You excel at building rapport, easing financial anxieties, and making every patient feel valued.
• Meticulous Attention to Detail: Flawless accuracy in patient ledger accounting, insurance data entry, and schedule optimization.
• Steady Work History: A proven track record of commitment, reliability, and career longevity in your prior positions.
• Software Proficiency: High School Diploma or GED required. Prior proficiency in Dentrix is highly preferred.

Ready to Elevate the Front Office?

Don't settle for a basic front-desk job when you can lead patient financial care at a top-tier practice. If you have the dental billing chops, the attention to detail, and the warm personality our Germantown patients deserve, we want to talk to you.

APPLY NOW!