Patient Care Coordinator

The Patient Care Coordinator is an essential member of our healthcare team, helping create a welcoming and positive experience for every patient. This role is responsible for coordinating appointments, communicating with patients and families, maintaining accurate medical records, and supporting the day-to-day operations of the office.

You’ll work closely with a small, collaborative team and report directly to the Office Manager. This is an in-office position with no travel required, making it an excellent opportunity for someone who enjoys working directly with patients while developing their healthcare and administrative skills.

Responsibilities

• Serve as a friendly and professional point of contact for patients and families.
• Coordinate and schedule patient appointments while ensuring timely follow-up.
• Communicate clearly with patients regarding appointments, questions, and next steps.
• Maintain accurate, organized, and up-to-date patient and medical records.
• Complete data entry and administrative tasks related to patient care and communication.
• Follow up with patients as needed to support continuity of care.
• Provide responsive and compassionate customer service.
• Collaborate with the Office Manager and team members to ensure smooth daily operations.
• Protect patient privacy and handle confidential information appropriately.

Preferred Qualifications

• Previous experience in healthcare, customer service, medical administration, or patient coordination is preferred but not required.
• Associate degree in Nursing, Healthcare Administration, Medical Assisting, or a related field is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable learning electronic medical records and scheduling systems.
• Professional, dependable, and patient-focused.
• Ability to work effectively in a small, collaborative team environment.