Communication Skills, Customer Support/Service, Documentation, Electronic Medical Records, Fax Machines, Healthcare, Hospital, Insurance, Managed Care, Medical Records, Multilingual, Multitasking, Organizational Skills, Patient Care, Primary Care, Telephone Skills, Time Management
Location: Kissimmee, FL
Pay Rate: $19.00/hour (Paid Weekly)
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Optum is seeking an experienced Care Coordinator to join its team in Kissimmee, FL. This role is responsible for coordinating patient referrals and ensuring patients receive timely, appropriate care while meeting insurance and healthcare organization requirements. The ideal candidate has a strong healthcare background, excellent communication skills, and experience working with referrals and EMR systems.
Responsibilities:
- Generate referral orders and coordinate patient referrals.
- Obtain prior authorizations from insurance companies.
- Answer inbound calls and make outbound calls to patients regarding referrals and appointments.
- Process, scan, and upload faxes into the eClinicalWorks (eCW) EMR system.
- Coordinate with primary care providers, specialists, hospitals, clinics, and insurance companies.
- Ensure referrals and authorizations are completed accurately and in a timely manner.
- Maintain accurate patient documentation and records.
- Provide excellent customer service while assisting patients throughout the referral process.
Qualifications:
- 3+ years of patient care experience.
- 3+ years of healthcare experience.
- 3+ years of managed care experience.
- Experience using eClinicalWorks (eCW) EMR.
- Strong organizational, communication, and multitasking skills.
- Ability to work efficiently in a fast-paced healthcare environment.
Preferred Qualifications:
- Bilingual.
- Previous experience as a Referral Coordinator.
- Knowledge of eClinicalWorks (eCW) EMR.
Dress Code:
- Scrubs or professional business attire.
Interview Process:
If you're an experienced healthcare professional with referral coordination experience and a passion for providing exceptional patient care, apply today!
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