Administrative Skills, Background Investigation, Calendar Management, Clinical Support, Communication Skills, Computer Skills, Customer Support/Service, Demographics, Detail Oriented, Electronic Medical Records, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Hepatitis B, Maintain Compliance, Medical Office, Medical Office Administration, Medical Records, Multitasking, Operations, Operations Management, Organizational Skills, Outpatient Care, Patient Assessment, Patient Care, Record Keeping
Patient Care Coordinator
Location: Kissimmee, FL 34744
Pay Rate: $19.00 per hour
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Job Summary
We are seeking a friendly, organized, and detail-oriented Patient Care Coordinator to join a busy outpatient clinic. This role is responsible for providing exceptional customer service while managing front office operations, scheduling patients, verifying insurance, and maintaining accurate patient records. The ideal candidate thrives in a fast-paced healthcare environment and is comfortable handling a high volume of patient interactions.
Key Responsibilities
- Greet and check in patients for scheduled appointments.
- Schedule, reschedule, and confirm patient appointments.
- Answer a high volume of incoming phone calls and assist patients with questions.
- Verify insurance eligibility and update patient demographic information.
- Manage incoming and outgoing faxes and route documents appropriately.
- Maintain accurate electronic medical records (EMR).
- Ensure patient information is entered accurately while maintaining HIPAA compliance.
- Coordinate with providers and clinical staff to support daily clinic operations.
- Deliver outstanding customer service to patients, families, and visitors.
- Perform additional administrative and front office duties as assigned.
Qualifications
- Previous experience in a medical office, physician practice, or healthcare setting preferred.
- Experience with patient scheduling and insurance verification.
- Intermediate computer skills.
- Experience using eClinicalWorks (eCW) is preferred.
- Strong communication, organizational, and multitasking skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Interview Process
- Virtual interview conducted via Microsoft Teams.
Pre-Employment Requirements
Candidates must successfully complete:
- Background check
- Drug screening
- TB blood test
- Proof of immunity or titers for MMR, Varicella, and Hepatitis B
- Respirator medical clearance
- All required vaccinations must be current and up to date prior to starting employment.
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