Administrative Skills, Billing, Calendar Management, Co-Payments, Communication Skills, Computer Systems, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Functional Testing, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Insurance, Maintain Compliance, Medical Office, Medical Records, Multitasking, Operational Support, Operations, Organizational Skills, Patient Care, Patient Confidentiality, Plan Meetings, Problem Solving Skills, Record Keeping, Telephone Skills
The Patient Care Coordinator serves as the first point of contact for patients, providing exceptional customer service while coordinating appointments, maintaining accurate patient records, and supporting daily administrative operations. This role partners with patients, providers, referral sources, and internal teams to ensure a positive and seamless healthcare experience from scheduling through ongoing treatment.
Position Details:
- Direct Hire Opportunity
- Pay: $16-$22/hr
- Schedule: Monday-Friday
- Fully Onsite
- Comprehensive Benefits Package
Responsibilities
- Answer inbound phone calls and assist patients with scheduling, appointment changes, and general inquiries.
- Schedule evaluations, follow-up appointments, functional testing, and treatment visits.
- Accurately enter patient demographics, insurance information, and other required documentation into company systems.
- Verify referrals, authorizations, prescriptions, and plans of care prior to scheduling appointments.
- Coordinate with therapists, referral sources, and internal departments to ensure continuity of patient care.
- Explain insurance benefits and direct billing-related questions to the appropriate department.
- Contact patients regarding missed appointments and assist with rescheduling.
- Collect copays, deductibles, and other patient payments while maintaining accurate payment records.
- Prepare daily payment balancing and deposit documentation.
- Maintain HIPAA compliance and protect patient confidentiality at all times.
- Provide professional, compassionate customer service while assisting patients throughout their care journey.
- Perform additional administrative duties as assigned.
Additional Requirements
- Excellent customer service and communication skills.
- Strong attention to detail with the ability to stay organized in a fast-paced environment.
- Ability to manage multiple priorities while maintaining accuracy.
- Proficiency with data entry and computer systems.
- Comfortable working collaboratively with patients, providers, and internal team members.
- Professional demeanor with the ability to communicate effectively at all levels.
- Strong critical-thinking and problem-solving abilities.
- Ability to remain calm, compassionate, and professional when handling challenging situations.
Preferred Skills
- Experience with patient scheduling or medical front office operations.
- Familiarity with insurance verification and medical referrals.
- Experience collecting patient payments.
- Ability to resolve patient concerns with professionalism and empathy.
- Strong problem-solving and critical-thinking abilities.
If you feel you meet the above qualifications, please apply for immediate consideration.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).