Patient Care Coordinator

Hearing Doctors is hiring! We are a growing audiology practice serving Northern Virginia and Maryland. We are seeking a Patient Care Coordinator to join our Mc Lean, VA office full time and Falls Church, VA location twice a week . The ideal candidate will have previous experience working in a front office medical setting managing administrative duties and will provide high-caliber customer service.

Duties and Responsibilities:

• Serve as an initial point of contact for individuals seeking hearing care, services, and management.
• Gather patient information and coordinate the scheduling of services for patients, including patient appointments and answering phones/patient inquiries, all with an emphasis on excellent customer service.
• Track and report daily scheduling metrics.
• Efficiently book appointments and update patient information using Counsel Ear.
• Handle insurance verification, maintain databases, and other administrative duties as assigned.
• Maintain a clean working environment, while following all Hearing Doctors Health Policies and Procedures.
• Ensure patient confidentiality and follow HIPPA regulations.

Qualifications:

• Education: High school Degree required.
• Experience: 3 + years of scheduling experience working as an office assistant, office coordinator, or patient care coordinator is preferred
• Computer knowledge is required, including Microsoft Office products, such as Microsoft Word and Excel.

Occupation Classification Requirements:

Patient Care Coordinator, Patient Experience Specialist, Office Assistant, Office Coordinator

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent

Experience:

• Medical Receptionists & Patient Registrars: 3 years (Preferred)
• Google Docs: 3 years (Preferred)
• Customer service: 5 years (Preferred)

Shift availability:

• Day Shift

Work Location: In person