Patient Care Coordinator

Our Mission

All of us, for each of you, every time.

Our Vision

Together, serving as the trusted regional healthcare partner.

Our Values

Listen~Love~Respect~Excel~Innovate

At Samaritan, we do more than deliver healthcare-we make a meaningful difference in the lives of our community every day. We're committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstanding care to every patient we serve.

POSITION SUMMARY

The Patient Care Coordinator manages referrals, authorizations, potential scheduling leads, and follow-up care, reducing referral leakage, delays, and denials. By coordinating non-clinical needs, the PCC protects physician and MA capacity, supporting increased patient volume and revenue.

SCHEDULE

This is a full-time position working Monday through Friday, 8:00am - 5:00pm.

ESSENTIAL FUNCTIONS

• Schedules consultation and diagnostic appointments for patients per provider order.
• Completes requested forms.
• Obtains insurance authorization for appointments.
• Contacts patients to provide appointment time, location and preparation information for appointment.
• Answers patient questions regarding appointments and testing.
• Maintains ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Ensures complete and accurate registration, including patient demographics and current insurance information.
• Functions as the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns.
• Ensures that referrals are addressed in a timely fashion.
• Functions as back up to Patient Service Representatives performing a variety of office assistant related functions.
• Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of chemical Safety Data Sheets (SDS), equipment, infection control, fire, disaster, safe lifting and body mechanics.
• Ensures self-compliance with organization policies and procedures, as well as labor agreements.
• Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organizations values.
• Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization.
• Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards.

EDUCATION & EXPERIENCE

• Education:

• Associates degree; experience will be considered in lieu of education.

• Experience:

• Minimum of one (1) year of medical office experience preferred.

• Experience in a hospital or physician office with a background in medical terminology, insurance, CPT codes or ICD- codes preferred.

• Skills/Competencies:

• Medical terminology, CPT and ICD-9 code knowledge.

• Demonstrates competency on equipment listed on department specific checklist.

• Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.

• Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines.

• Demonstrates competency in ability to care for customers/patients across the age continuum.

• Current (Healthcare Provider [HCP] level) CPR certification or ability to complete within three months of hire.

PHYSICAL REQUIREMENTS

• Occasional lifting, reaching, kneeling, bending, stooping, pushing and pulling.
• Occasional heavy lifting (lift/carry up to 50 lbs.).
• Manual dexterity and mobility.
• Ability to read and understand patient charts, provider orders, tests results, etc.
• Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

As a Samaritan professional, you will be asked to commit to being part of a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, how we present ourselves matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve.