Radiology Call Center Scheduler

\ Schedule: Monday–Friday, 9:00 AM–6:00 PM Dress Code: Business Casual Interviews: First round via Microsoft Teams; second round in person

Position Overview

The Radiology Call Center Scheduler is responsible for coordinating and scheduling patient appointments for radiology exams. This role supports continuity of care by ensuring accurate patient information, timely scheduling, and clear communication. The ideal candidate thrives in a fast‑paced environment and brings prior healthcare and inbound scheduling experience.

Team Environment

You will join the Radiology Contact Center team, working alongside two inbound schedulers dedicated to radiology appointments. The broader contact center includes additional schedulers who manage all incoming patient calls. Collaboration, communication, and efficiency are central to the team’s success.

Key Responsibilities

• Manage an average of 65–75+ inbound calls per day

• Schedule radiology appointments and procedures accurately and efficiently

• Maintain continuity of care through scheduling and tracking systems across all work queues

• Obtain and verify patient demographics, insurance details, and other required information

• Communicate clearly and professionally to ensure patient understanding

• Work effectively in a high‑volume, fast‑paced environment

• Comply with all administrative policies and quality standards

• Maintain patient confidentiality and adhere to HIPAA and OSHA requirements

• Stay current on medical and departmental requirements

• Attend all required Optum and departmental trainings

Required Qualifications

• Healthcare‑related experience

• Previous inbound scheduling experience (preferably in a medical setting)

• Strong communication and customer service skills

• Ability to multitask and manage high call volumes

• High attention to detail and accuracy

Preferred Qualifications

• Prior experience handling inbound call volume in a healthcare environment

• Experience using Epic or similar electronic health record (EHR) systems

Licenses/Certifications

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.