Patient Care Coordinator

Job Title: Patient Services RepresentativeJob Description

This role provides front desk and patient support in a busy, patient-focused medical office. The Patient Services Representative welcomes and checks in patients, manages scheduling and phone calls, verifies insurance, and supports clinical flow by rooming patients and collecting vitals as needed. The position requires strong customer service skills, attention to detail, and the ability to thrive in a fast-paced healthcare environment while maintaining a warm and professional demeanor.

Responsibilities

• Greet and check in patients in a professional, friendly, and patient-focused manner.
• Schedule patient appointments and manage inbound and outbound patient phone calls.
• Verify insurance coverage, eligibility, and accepted insurance plans for each patient visit.
• Explain copays and financial expectations clearly to patients at check-in.
• Support Patient Service Representative (PSR) functions during slower patient periods, including general front desk and administrative tasks.
• Maintain accurate and up-to-date patient information within the electronic medical record (EMR) system.
• Coordinate patient flow in a fast-paced healthcare environment to ensure timely and efficient visits.
• Provide excellent customer service while handling high patient volumes and multiple demands.
• Collaborate closely with front desk staff to support approximately 100 patients daily.
• Navigate scheduling demands of 20+ appointments per day and 35-40 patient interactions per shift.
• Room patients and collect vital signs as required, following clinical protocols.
• Communicate effectively with clinical and administrative team members to resolve scheduling and patient-related issues.
• Maintain a calm, professional presence and positive attitude when managing busy periods and patient concerns.

Essential Skills

• High school diploma or GED.
• Experience in a medical role such as medical receptionist, medical assistant, surgical scheduler, or patient service representative.
• Knowledge of medical terminology and medical scheduling processes.
• Experience working with electronic medical record (EMR) systems.
• Customer service skills with the ability to provide a warm, professional, and patient-focused experience.
• Understanding of insurance plans and basic healthcare administration, including eligibility and verification.
• Ability to multitask and remain organized in a busy medical office environment.
• Strong interpersonal skills with a warm, approachable, and non-confrontational demeanor.
• Ability to work independently while collaborating effectively as part of a team.

Additional Skills & Qualifications

• Prior front desk experience in a healthcare setting, in any specialty.
• Medical assisting experience, including rooming patients and collecting vitals.
• Knowledge of insurance verification procedures and healthcare administration workflows.
• Comfort managing high patient volumes and multiple phone and in-person interactions per shift.
• Dependable work style with a strong sense of initiative and ownership over tasks.
• Ability to communicate clearly and respectfully with patients, families, and colleagues.
• Strong attention to detail when entering and updating patient information in EMR systems.
• Preference for working in a friendly, close-knit team environment with minimal micromanagement.

Work Environment

The role is based in a medical office that operates Monday through Friday from 8:30 a.m. to 5:00 p.m. The facility is open every other Saturday from 8:00 a.m. to 1:00 p.m., with Saturday shifts assigned on a rotation so that coverage is typically required about once every 12 weeks. The position is paid for 8 hours daily. You will work closely with four other team members in a friendly, close-knit environment where colleagues genuinely enjoy working together. The culture is positive and supportive, with a manager who is approachable and hands-on, and with regular celebrations such as birthdays and office decorations that foster strong team morale. The office is busy enough to keep you engaged, supporting approximately 100 patients daily, but is not as chaotic as many larger medical practices. Team members are trusted to do their jobs without being micromanaged, making this a strong fit for someone who is dependable, takes initiative, and enjoys working independently while being part of a collaborative team.

Job Type & Location

This is a Contract to Hire position based out of Mountain Lakes, NJ.

Pay and Benefits

The pay range for this position is $20.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mountain Lakes,NJ.

Application Deadline

This position is anticipated to close on Sep 1, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.