Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance

Patient Care Coordinator – Ophthalmology and Elective Vision Services

Luxor Eye Institute | Bakersfield, California | Full-Time


Guide Patients Through Life-Changing Eye Care


Luxor Eye Institute is hiring a confident, compassionate, and results-driven Patient Care Coordinator to help patients move from consultation to treatment.


This role combines patient education, scheduling, follow-up, relationship management, and elective service coordination. You will work with patients considering cataract surgery, LASIK, ICL, dry eye treatments, specialty lenses, laser procedures, and other advanced eye-care services.


This is not a traditional front desk position. It is a patient-facing coordination and conversion role requiring strong communication, organization, follow-through, and professional judgment.


What You Will Do

• Guide patients through the consultation and treatment process
  
  
• Educate patients about recommended procedures and service options
  
  
• Schedule consultations, treatments, and surgical appointments
  
  
• Follow up with patients who have not yet scheduled
  
  
• Coordinate referrals from optometrists and other providers
  
  
• Maintain communication with referring offices
  
  
• Track leads, consultations, conversions, and pending decisions
  
  
• Discuss financing and payment options when appropriate
  
  
• Document every patient interaction accurately
  
  
• Coordinate with physicians, technicians, front desk staff, and leadership
  
  
• Prevent patients from being lost because of poor follow-up
  
  
• Support premium cataract, LASIK, ICL, and dry eye service growth
  
  

What Success Looks Like


Within your first 90 days, you should be able to:

• Manage an assigned patient pipeline independently
  
  
• Follow up with every pending patient on schedule
  
  
• Explain services clearly without providing medical advice
  
  
• Identify patient concerns and escalate clinical questions appropriately
  
  
• Maintain accurate notes and tracking
  
  
• Meet established scheduling and conversion expectations
  
  
• Communicate effectively with referring providers
  
  
• Provide a polished, high-touch patient experience
  
  

The Right Candidate


You may be a strong fit if you are:

• Confident speaking with patients
  
  
• Comfortable discussing premium services and financial options
  
  
• Organized and persistent
  
  
• Empathetic without being passive
  
  
• Motivated by measurable results
  
  
• Able to manage multiple patient cases simultaneously
  
  
• Skilled at overcoming hesitation professionally
  
  
• Strong in telephone, text, email, and in-person communication
  
  
• Comfortable being held accountable for follow-up and outcomes
  
  
• Interested in healthcare, sales, or patient advocacy
  
  

Preferred Qualifications

• Medical, dental, aesthetic, optical, or elective healthcare experience
  
  
• Ophthalmology or optometry experience
  
  
• Patient sales or treatment coordination experience
  
  
• Experience with CRM systems or lead tracking
  
  
• Experience with Nextech or similar practice-management software
  
  
• Experience discussing financing or elective procedures
  
  
• Bilingual English and Spanish is a significant advantage
  
  

Who Should Not Apply


This position will not be a good fit if you:

• Are uncomfortable discussing treatment costs
  
  
• Avoid follow-up because you do not want to appear persistent
  
  
• Fail to document calls and patient interactions
  
  
• Wait for patients to contact you instead of managing the relationship
  
  
• Struggle with accountability or performance expectations
  
  
• Dislike fast-paced environments
  
  
• Are uncomfortable receiving coaching
  
  
• Prefer a low-responsibility administrative role
  
  

Why Join Luxor Eye Institute

• Work with advanced ophthalmology and vision-correction services
  
  
• Help patients make meaningful healthcare decisions
  
  
• Build valuable experience in elective healthcare
  
  
• Receive structured training
  
  
• Work in a professional specialty practice
  
  
• Opportunity for performance-based incentives
  
  
• Opportunity for advancement into senior coordination or leadership roles
  
  

Schedule

• Full-time
  
  
• Monday through Friday
  
  
• Occasional Saturdays may be required
  
  
• Reliable attendance and timely patient follow-up are mandatory
  
  

How to Apply


Submit your resume and a brief response addressing:

1. Your experience working with patients or customers
   
   
2. A time you helped someone make a difficult decision
   
   
3. How you stay organized when managing multiple follow-ups
   
   

Applications without a complete resume may not be reviewed.


Luxor Eye Institute is an equal opportunity employer.