Administrative Skills, Calendar Management, Call Centers, Call Volume, Communication Skills, Consulting, Customer Relations, Customer Support/Service, Detail Oriented, English Language, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Medical Office, Multilingual, Multitasking, Organizational Skills, Patient Assessment, Patient Care, Patient Confidentiality, Service Delivery, Spanish Language, Team Player, Telephone Skills, Time Management
Job Title: Patient Care Coordinator / Receptionist
Allmed Benefits: Vision Insurance, Health Insurance, Dental Insurance and 401(k)
Pay Rate: $19/hr (Paid Weekly)
Work Location:
7400 DOCS GROVE CIRCLE Orlando FL 32819
Contract to Hire: 06/15/2026 to 09/11/2026
Work Schedule: Monday – Friday / 8:00 AM – 5:00 PM
Position Overview:
Allmed Staffing is seeking a professional and customer-focused Receptionist to support daily front office operations at WellMed Dr. Phillips. This role is essential in managing high-volume incoming calls, coordinating patient scheduling, and ensuring smooth communication between patients and clinical staff. The ideal candidate will be highly organized, detail-oriented, and comfortable working in a fast-paced healthcare environment.
Team Environment:
The Receptionist will work alongside a collaborative team of 5 staff members who manage patient calls, faxes, and check-ins. The team values teamwork, efficiency, and delivering excellent patient service.
Key Responsibilities:
- Manage and respond to 70+ inbound calls daily in a professional and timely manner
- Schedule patient appointments and coordinate calendars efficiently
- Take detailed and accurate messages and route them to the appropriate staff members
- Assist with patient check-in and front desk support as needed
- Handle incoming faxes and ensure proper distribution
- Provide excellent customer service to patients and callers
- Maintain patient confidentiality and follow HIPAA guidelines
- Support office workflow and administrative tasks as assigned
Qualifications:
Required:
- High School Diploma or GED
- Minimum 2 years of call center experience
- Strong communication and customer service skills
- Ability to multitask in a high-volume environment
- Strong attention to detail and organizational skills
Preferred:
- Bilingual (English/Spanish) call center experience
- Previous healthcare or medical office experience
Dress Code:
- Solid scrubs or business casual
Interview Process:
- In-person interview
- 1 round