PATIENT CARE COORDINATOR - PEDIATRIC SPEECH THERAPY

The Patient Care Coordinator is a representative of WTRC with patients, patient families, and referral sources. Responsibilities consist of answering the telephone, checking in patients as they come for treatment, and keeping an accurate daily log of patients treated as well as other clerical duties requested. Responsible for all clerical functions within the department. Other duties include daily attendance records, data entry, interdepartmental communications, and scheduling. Provides technical assistance to therapists as needed.

• Works closely with department heads to ensure schedules meet the department's and patients' needs.
• Responsible for scheduling all patients based on referral.
• Ensures schedules are workable, error-free, and have been updated with all schedule change requests that have been submitted by therapists.
• Follows up on no-shows/cancellations and reschedules visits.
• Reschedules if authorization is not obtained by the specified date.
• Sends appointment reminder and discharge letters to patients and missed visit d/c letters to physicians.
• Assists in the end-of-day procedures by printing schedules and any additional items for the next business day.
• Investigates errors and problem-solves when an error with a schedule does occur.
• Maintains up-to-date files for active and inactive patients.
• Receives all incoming phone calls to the department, forwards calls to the appropriate person, and/or takes messages in a professional language and tone.
• Assists in mail distribution for the department.
• Works together with other departmental staff members to ensure duties are completed as assigned.
• Obtains referrals, verifies the validity, and patient information.
• Conducts themselves in a pleasant manner to patients, visitors, physicians, and other staff.
• Completes department admissions and obtains referrals when necessary to satisfy third-party payers.
• Generates, sends, and updates recertification letters to physicians.
• Performs other duties as assigned.

This position requires endurance to perform tasks over long periods of work hours and the ability to perform essential functions without posing a "direct threat" in the work place. Must be able to lift 25 pounds.

Must have a minimum of two years of experience in clerical work, which requires knowledge of general office procedures; ability to effectively and efficiently use, or demonstrate an ability to learn all office machines required to accomplish the department's activities. Experience in using Windows and Word is preferred. Must be able to relate to and work with ill, disabled, and emotionally upset individuals.

WTRC provides a unique opportunity to work alongside professionals from Physical, Occupational, and Speech Therapy, Orthotics, Prosthetics, Audiology, and more all in one location! Please complete an online application if you would like to join the WTRC Team. If you would like to learn more about WTRC, follow us on Facebook, Instagram, Twitter, and TikTok @westtexasrehab.

To check out some of our patient stories, check out our YouTube channel, WestTexasRehabilitationCenter

APPLY ONLINE BY CLICKING HERE

West Texas Rehabilitation Center is a private, non-profit, 501 (c)(3) organization dedicated to providing outpatient care to more than 500 patients per day. WTRC opened in 1953, is a nationally respected outpatient physical rehabilitation facility. Our Mission is to improve the quality of life of those we serve regardless of financial circumstances. Our Vision is to be the premier provider of outpatient rehabilitation services in the West Texas area and continue to serve as a regional referral center through the provision of our comprehensive outpatient services.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.