Accounts Payable, Billing, Calendar Management, Communication Skills, Computer Skills, Credit and Collections, Customer Support/Service, Financial Transactions, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Multitasking, Organizational Skills, Orthodontics, Patient Assessment, Patient Care, Patient Education, Record Keeping, Team Player, Telephone Skills, Transaction Processing/Management
Join Our Team as a Patient Care Coordinator!
Do you thrive in a fast-paced environment where no two days are the same? Our busy and successful orthodontic practice is looking for a Patient Care Coordinator who can juggle multiple priorities with a smile.
We’re seeking someone who is:
- Confident on the phone and in person, with excellent communication skills
- A true team player who supports coworkers and patients alike
- Comfortable handling sensitive information with professionalism and HIPAA compliance
- Quick to learn, adaptable, and ready to manage many responsibilities at once
- Positive, approachable, and genuinely loves helping people
As the face of our front desk, you’ll keep our schedule running smoothly, support patients and their families, and ensure every visit starts with a great experience. If you enjoy staying busy, multitasking with ease, and being part of a supportive team, this is the role for you!
Responsibilities:
Job Responsibilities
As a Patient Care Coordinator, you’ll play a vital role in ensuring our office runs smoothly and that every patient feels welcome and cared for. Your responsibilities may include:
- Greeting patients and families with warmth and enthusiasm
- Answering, managing, and returning phone calls promptly and professionally
- Checking patients in for their scheduled appointments
- Scheduling and confirming appointments using our practice software
- Verifying insurance and assisting with billing and collections
- Processing financial transactions, balancing statements, invoices, and payments
- Handling accounts payable and maintaining accurate records
- Supporting patient education and motivation throughout treatment
- Keeping the office clean, organized, and inviting for patients and team members
Qualifications:
Qualifications & Skills
We’re looking for someone who is:
- Extremely personable and able to quickly build rapport with patients and families
- Team-oriented, with a “team before self” mindset
- Comfortable multitasking in a fast-paced environment
- Highly motivated to learn and grow within the role
- Skilled with computers/tablets and able to type quickly and accurately
- Experienced in customer service
- Experienced in an office setting
- Familiar with dental or orthodontic environments (preferred, but not required)
- Professional and mindful of patient privacy and HIPAA compliance
Position Details
- Type: Full-time (35–40 hrs/week), 4–5 days per week
- Schedule: Variable hours between 6:30am–5:30pm; standard 8-hour shifts
- Benefits: Health and dental insurance, vision insurance, 401(k) with matching, PTO, employee discount, and bonus eligibility
- Education: High school diploma or equivalent (preferred)
- Experience:
- 1+ year customer service (required)
- 1+ year office setting (preferred)
- Computer skills (preferred)